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Help Requests

Desa




Can You Help With These Problems?

  • Posted by dsimosn on Nov 10th, 2009 at 5:00pm

    blower
    blower will hum but will not come on. I can turn the cage by hand , but when turn on power blower does not come on.
  • Posted by litehous1 on Nov 9th, 2009 at 9:50pm

    chain saw
    Brushes on the motor are burnt, can I get a new set of brushes? Will I need to replace the motor?

    Thanks

    Frank

    litehous1@cox.net
  • Posted by dixierich on Nov 8th, 2009 at 12:01pm

    Can't Restart T36P gas fireplace - Help ASAP
    DESA T36P gas fireplace won't restart after summer propane gas shutoff at gas tank.Read instructions kept inside FP;Doing all per metal sheet; no start.call 774-202-4402 during wk to discuss with me.feedback: gas valve open at tank and at inline fireplace cutoff: off/pilot/on to pilot and pushed in …
  • Posted by dixierich on Nov 8th, 2009 at 11:53am

    Can't restart T36P propane gas Fireplace
    Won't restart after summer propane gas shutoff at external gas tank. My daughter asked me (engineer) to help start her DESA T36P gas fireplace and I tried w/o success to do that. Read metal instructions kept inside FP; think I'm doing everything per metal sheet but; no start. Downloaded manual to s…
  • Posted by kaman_27962 on Nov 6th, 2009 at 10:56am

    pilot assembly
    won't stay lite when control valve is released replaced nov.08
  • Posted by martin4915 on Nov 3rd, 2009 at 5:15pm

    Remote Control
    My unit is about three years old. The remote quit working. The display lights up but will not send signal. Replaced batteries and still not results. How can I buy a new remote?
  • Posted by martin4915 on Nov 3rd, 2009 at 5:15pm

    Remote Control
    My unit is about three years old. The remote quit working. The display lights up but will not send signal. Replaced batteries and still not results. How can I buy a new remote?
  • Posted by rledford53 on Nov 3rd, 2009 at 12:41pm

    door won't close
    The door on the right is out of adjustment
  • Posted by rledford53 on Nov 3rd, 2009 at 12:40pm

    door won't close
    The door on the right is out of adjustment
  • Posted by maddog on Nov 3rd, 2009 at 11:31am

    SCREEN ASSEMBLY
    WOULD LIKE A REPLACEMENT
  • Posted by jyoung152nd on Oct 27th, 2009 at 1:15am

    replacement parets
    i need to replace the pilot assembly

    that has the pilot burner,ignitor electrode

    the pilot will not stay lit do to the mercury

    switch is not allowing the pilot control valve to go to the on possition

    model CDCFNRA

    Natural gas

    serial # 09/2005
  • Posted by roxanabiffi on Oct 26th, 2009 at 9:37am

    Manual Blower kit - BK
    Hi, I just installed the fireplace but need to get a manual blower kit. Where can I find one? I live in St. Paul Minnesota.
  • Posted by bill1644 on Oct 26th, 2009 at 12:53am

    lighting pilot on CLD3924NTB fireplace
    I cannot relight pilot , using the owner manual instructions
  • Posted by bill1644 on Oct 26th, 2009 at 12:52am

    lighting pilot on CLD3924NTB fireplace
    I cannot relight pilot , using the owner manual instructions
  • Posted by bill1644 on Oct 26th, 2009 at 12:51am

    lighting pilot on CLD3924NTB fireplace
    I cannot relight pilot , using the owner manual instructions
  • Posted by hottsquid on Oct 25th, 2009 at 5:46pm

    vgl450p
    can you change the source of gas from propane to natural gas on this model?
  • Posted by princessdiane122 on Oct 24th, 2009 at 11:10am

    fireplace
    need a therocouple
  • Posted by ta159544 on Oct 19th, 2009 at 10:14pm

    gas logs
    i have cld3924nta gas logs. the pilot light tubing (aluminum) has corroded and broken.it is not shown in the manual for a replacement. does anyone know if the pilot light tubing from the thermostat to the pilot light is available for order?
  • Posted by coalmonty on Oct 19th, 2009 at 9:45pm

    gas stove model # cbn20t
    stove lights and will kick on but all of a sudden it will go out including pilot light

    it seems to do this when it is kicking off
  • Posted by coalmonty on Oct 19th, 2009 at 9:45pm

    gas stove model # cbn20t
    stove lights and will kick on but all of a sudden it will go out including pilot light

    it seems to do this when it is kicking off
  • Posted by april-tom on Oct 19th, 2009 at 7:23pm

    Vent-free gas logs
    The pilot will not stay lit.
  • Posted by pmck on Oct 19th, 2009 at 2:16pm

    remote
    log will work on manual but will not work on automatic with romote
  • Posted by pmck on Oct 19th, 2009 at 2:16pm

    remote
    log will work on manual but will not work on automatic with romote
  • Posted by hhnotary on Oct 19th, 2009 at 1:51pm

    CLD 3924 NT
    NO GAS TO LIGHT PILOT. GAS IS ON GOING TO REGULATOR
  • Posted by joecamper880 on Oct 19th, 2009 at 11:15am

    Shutting off
    I have just cleaned my heater for the winter season, as it was going out after burning for about 1 minute after cleaning, it makes a popping sound and still cuts off after 1 minute. Any suggestions, Thanks Joe
  • Posted by tamzee1 on Oct 18th, 2009 at 3:32pm

    unvented gas log heater
    model cld3018nta, Serial wh06009gl. 2nd year in a row oxygen sensor has failed. Can I get this replaced? Email tamzee1@yahoo.com
  • Posted by bruelr26 on Oct 18th, 2009 at 10:38am

    Won't stay lit.
    Have pilot light . When move to 1,2,3 etc it stays lit for a few seconds and goes out. Have cleaned holes where flame comes out and oxgyen sensor, still have problem. Help
  • Posted by tonys59 on Oct 17th, 2009 at 7:54pm

    thermo couple
    how does a replacement thermo couple attach to the factory pilot assy
  • Posted by broncoboy1974 on Oct 17th, 2009 at 7:10pm

    pilot light
    ok i have the desa lgcftp indoor gas insert worked fine the past couple of years and i tried to get it going tonight but the pilot light doesnt stay burning..when i release the control knob the pilot burns out as long as i hold it it burns any help would be great
  • Posted by jadog67 on Oct 17th, 2009 at 4:19pm

    wall heater
    will stay on for about 5 min then shut off
  • Posted by www.francisalcavage on Oct 17th, 2009 at 11:25am

    wireless remote control 111910-01desa no.
    I have a comfort glow fire place log set vent free year 2004 model ccl3934nra with remote control desa no. c chrcb. my remotecontrol comes on showing temp auto and manu control also temp up and down worksbut will no work with remote receiver is my receiver bad hope you can help me thank you frank
  • Posted by jerstro9 on Oct 16th, 2009 at 1:24pm

    Mounting bracket
    I need a mounting bracket for a model CBT20Pt wall mount Gas heater. Where can I get one.
  • Posted by rives52 on Oct 16th, 2009 at 12:17am

    Thermostat
    Can this model be put on a thermostat so that it comes on and off on its own?
  • Posted by timbo9655 on Oct 15th, 2009 at 11:06pm

    CBT20PT repair
    Can you give me a list of companys that service these heaters?
  • Posted by stanpnunes on Oct 13th, 2009 at 7:44pm

    MODEL HDVF3018P GAS LOG
    PILOT WILL NOT LIGHT OR STAY ON. BURNER WILL COME ON WHEN HEAT PROBE IS HEATED MANUALLY.
  • Posted by benjaminhelme on Oct 12th, 2009 at 5:41pm

    pilot light
    pilot light will not stay lit?
  • Posted by fosterj on Oct 12th, 2009 at 5:00pm

    Desa Propane Log Heater
    I have a problem keeping the pilot light lit.

    When the thermostat shuts the heater off the pilot light goes off also.



    Thank you

    James Foster

    254-896-4092
  • Posted by bpkoelsch on Oct 12th, 2009 at 12:35pm

    Remote Control
    Need to purchase a remote control
  • Posted by blessedwithatrio on Oct 11th, 2009 at 7:47pm

    Thermocouple
    Pilot Burner isn't holding the pilot
  • Posted by zintimadator on Oct 11th, 2009 at 4:19pm

    propane to nat gas conversion
    Sorry about the last post, somehow it went to electric post.

    Can the Glowwarm WMP20 be converted from Propane to Nat Gas
  • Posted by zintimadator on Oct 11th, 2009 at 4:17pm

    glowarm vent free wmp20
    Can this be converted from propane to natural gas?
  • Posted by gaylasolomon on Oct 9th, 2009 at 11:19am

    (V)CB36N Operation
    Fireplace stays on for 15 minutes then cuts off for 4-5 mins. Then repeats. No high or gusting winds during burner outage. No natural gas odor when burner cuts off. Why?
  • Posted by julie_delouis on Oct 9th, 2009 at 12:26am

    remote won't work
    Vent-free gas fireplace will not respond to remote. Remote signals as though it is working, but fireplace does not respond. Fireplace will only turn on in manual mode... help!
  • Posted by marine113 on Oct 8th, 2009 at 1:56pm

    Won't Light
    The fireplace won't light. The igniter is working, there is a full tank of propane and the valve at the fireplace is turned on. It seems like it isn't getting any gas??
  • Posted by tarahoster on Oct 6th, 2009 at 8:05pm

    desa fireplace
    how to start my fireplace
  • Posted by mortyduke on Oct 5th, 2009 at 5:06pm

    replacment extension pole for the desa chain saw
    Can I buy a replacment extension pole for the desa chain saw - struck by a falling branch - inner extension needs replacement
  • Posted by tbreau on Oct 5th, 2009 at 4:32pm

    Desa chain saw
    plastic drive wheel/ teeth are broken is there a replacement part ? model # 107624-02
  • Posted by parkergarry76 on Oct 5th, 2009 at 3:38pm

    venting
    when i close the glass doors the pilot light goes out
  • Posted by lou1425 on Oct 4th, 2009 at 2:11am

    fan noise
    fan noise on cef26bn what is the replasment for this unite.
  • Posted by jpmeans on Oct 2nd, 2009 at 1:41pm

    Pilot ligt will not light
    Can not get pilot light to light.
  • Posted by asadams on Oct 1st, 2009 at 9:30pm

    flames
    The flames in my fireplace are very small. We have made sure the gas is all the way open, the key is all the way open, everything we can find in the manual to try...any ideas.
  • Posted by keithberg35 on Sep 28th, 2009 at 6:56pm

    Direct Vent Fireplace
    The pilot will not light
  • Posted by vawildflower on Sep 27th, 2009 at 3:45pm

    Lost Remote Control
    I woud appreciate assistance in how I can

    locate a remote control. I lost the one I

    had
  • Posted by johndoc543 on Sep 22nd, 2009 at 5:03pm

    fireplace
    The fireplace top and fireplace top insulation have quite a lot of heat coming from it everything has been turned off but the heat is still there.Please reply prefer by phone if possible 806-5224429
  • Posted by diana12344321 on Sep 19th, 2009 at 5:52pm

    Model LFP33PR vent free Fireplace
    I was told this fireplace worked with natural gas also? Is there a way to convert it to natural gas?
  • Posted by dlb1gm72 on Sep 2nd, 2009 at 4:34pm

    need help
    having trouble lighting heater
  • Posted by ih.blairs on Sep 1st, 2009 at 12:48pm

    Voltage on MGH300GA
    My generator is only putting out around 60 volts. Any ideas what controls the output on this unit?
  • Posted by walmayo65 on Aug 25th, 2009 at 1:26am

    Door bell not working
    I need manual or help with door bell instruccions, please.

    Thank you
  • Posted by wjwerts on Aug 16th, 2009 at 1:26pm

    chain saw oil
    how much to put in saw
  • Posted by brianauer on Aug 11th, 2009 at 9:47am

    manual
    need to know how to operate this unit
  • Posted by brianauer on Aug 11th, 2009 at 9:47am

    manual
    need to know how to operate this unit
  • Posted by brianauer on Aug 11th, 2009 at 9:47am

    manual
    need to know how to operate this unit
  • Posted by brianauer on Aug 11th, 2009 at 9:47am

    manual
    need to know how to operate this unit
  • Posted by bwilliams on Jul 31st, 2009 at 6:26pm

    remington 496 power actuated tool
    I am missing the muzzle cap and buffer on my remington 496. I bought it at Lowes today as a close out and it is missing thses two parts. Ben Williams 903-271-3317 424 N. Rusk St. Sherman Texas 75090 Thank you
  • Posted by shopkins9 on May 17th, 2009 at 10:25pm

    Doorbell does not work
    How do you replace the battery for this product.
  • Posted by watash21 on Apr 24th, 2009 at 3:24pm

    desa 5411a
    light is on allthe time, won't go off
  • Posted by tom173 on Apr 22nd, 2009 at 3:02pm

    Blower GA3750A
    Looking to buy a replacement
  • Posted by drryl_stanley on Apr 15th, 2009 at 8:27pm

    staples
    staples that came with gun don't fit powerfast stapler 34392
  • Posted by desmondpr on Apr 11th, 2009 at 12:06pm

    Motion Sensor Lightbulb
    Where can I purchase them?
  • Posted by ernsiera on Apr 4th, 2009 at 12:58pm

    wall mount
    need wall mount
  • Posted by jbrown on Mar 30th, 2009 at 9:59am

    Door chime
    I need to know how to change the ring tone to it, or just make it do the ding dong instead
  • Posted by hazak1 on Mar 22nd, 2009 at 12:11pm

    mounting Brackets
    We bought unit and find there are no mounting brackets.



    Blessings to you and yours
  • Posted by albradmon on Mar 17th, 2009 at 10:14pm

    Setting timer
    How do I set the timing for the lights on SL 5316-A?
  • Posted by matt.borden on Mar 16th, 2009 at 1:01pm

    not running
    Unit will no longer start; it kicked the circuit breaker and blew the onboard fuse. Replaced the fuse and it did the same thing.
  • Posted by marvinoliver75 on Mar 14th, 2009 at 3:40pm

    CBT30PT
    PILOT LIGHT WON'T STAY LIT.
  • Posted by vwoyak on Mar 12th, 2009 at 10:21pm

    programing mod 5411-a motion detector
    cannot program to work on auto, only works with wall switch, on or off
  • Posted by mdifante on Mar 2nd, 2009 at 4:56pm

    Infra--red heater tank top heater
    Burner will not stay lit after i release the the red button.
  • Posted by zureich on Mar 2nd, 2009 at 10:56am

    Oxygen depletion valve
    Fireplace lights then goes out after a min or so .
  • Posted by oxbow1962 on Mar 2nd, 2009 at 5:19am

    Manuals for RGH5500 Generator
    Why can't I get I download these manuals
  • Posted by fergie2222 on Feb 28th, 2009 at 6:47pm

    Iight bulb
    What is the typical lamp for the DESA 5312 ?
  • Posted by wwdking on Feb 26th, 2009 at 8:23pm

    vn1800c
    can i convert this unit from natural gas to propane or either butane gas?
  • Posted by kschorr728 on Feb 24th, 2009 at 11:49am

    LP not natural gas
    HDCFTP- I bought this fireplace to install in my basement at HomeDepot- I already stained it and had a natural gas line ran over professionally- and now just realized that the guy at Home Depot did not know what he was selling me as this is for use with propane- is there a way that I can convert thi…
  • Posted by amnfm69 on Feb 21st, 2009 at 2:23pm

    rm30lp
    lights but will not stay lit
  • Posted by carolshgp3 on Feb 18th, 2009 at 7:01pm

    Availability of part for model # REM20PT
    Heater will not operate without part #117941-03. We are in search of a location to purchase this piece. Please help by listing options in our area or a substitute that could be used.
  • Posted by shilong216 on Feb 13th, 2009 at 11:02am

    fireplace vent free blower
    vent free propane gas fireplace logs fan blower
  • Posted by niknac63 on Feb 9th, 2009 at 8:02pm

    accessories
    Our fireplace did not come with any perimeter trim or any other accessories. Where can we find htis ?
  • Posted by brickel95 on Feb 3rd, 2009 at 8:54am

    no start
    gas is hooked up correct pressure , but no gas going through the unit no pilot light just nothing no smell ??? nothing going from inlet to the unit if i unscrew it then you smell the propane.
  • Posted by sctier1 on Jan 30th, 2009 at 5:34pm

    desa international gas fireplace #104903-01
    need product/operators manual
  • Posted by docmr on Jan 27th, 2009 at 4:39pm

    Warranty
    I was wondering if you could tell me if this was still under warranty? serial # 015303973

    615-818-3208

    Paul Jolicoeur
  • Posted by ccgetterdone on Jan 27th, 2009 at 2:22pm

    adjustment screws
    where to set adjustment screws on the back of the heater
  • Posted by loco4 on Jan 26th, 2009 at 9:03pm

    pilot light will not stay lit
    pilot will not stay lit. if you hold button down, pilot will burn as soon as you release it , it goes dead. please help!
  • Posted by docmr on Jan 26th, 2009 at 2:09pm

    Waranty issue
    Hi, Having trouble with my fireplace , wanted to know if it is still under warranty? Serial # 015303973

    615-818-3208 Paul Jolicoeur
  • Posted by lbeboucher on Jan 26th, 2009 at 11:45am

    NEED MANUAL AND PARTS NOT SENT WITH BOX
    IT DID NOT COME WITH THE FILL CAP OR THE AXLES FOR THE LEGS
  • Posted by trandlett on Jan 26th, 2009 at 10:53am

    Keroses heater
    Heater was on a thermostat and pumped fuel out the front and did not ignite but motor kept running and pumping fuel. What could be the problem?
  • Posted by sujajo on Jan 26th, 2009 at 9:39am

    control knob
    I have 2 fireplaces and have never been able to turn the control knob; consequently, when the pilot light goes out, I'm unable to ignite the pilot light. I have the manual and follow it explicitly. Please, what do I do other than a service call that has become quite costly and inconvenient?
  • Posted by musicpro73 on Jan 24th, 2009 at 3:14pm

    parts
    where can i get parts
  • Posted by musicpro73 on Jan 24th, 2009 at 3:02pm

    parts & manual
    need manual and parts
  • Posted by lbeboucher on Jan 23rd, 2009 at 12:14pm

    NEED MANUAL
    PRODUCT CAME WITH NO MANUAL OR FILLER CAP
  • Posted by rmtdawg on Jan 23rd, 2009 at 9:46am

    is there a blower for thos unit
    I want to install a blower
  • Posted by etm1952 on Jan 22nd, 2009 at 7:17am

    gas space heater
    heater does not stay on. we think it is the thermostat. it is a comfort glow heater.where can we find a thermostat?

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