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Member Discussion on LG Refrigerator

frozen freezer motor... after only 15 months of ownership?!

After only 15 months of ownership, error code comes on display and freezer and frig are not cooling, customer service states this is a "frozen freezer motor" and to unplug for 4 hours for the "frozen freezer motor" to defrost and then plug back in and this should solve the problem! Not hardly, within 5 minutes the error code is on again and nothing is cooling... So, anyone haver similar experience? Any ideas or suggestions?! Thank you in advance for any help you may provide.

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