Hi, I had the same problem. I called their customer service (800-477-0457) they have agreed to refund the purchase price if you have the receipt or refund $69.99 if you don't. good luck getting your money back!
Sharp Microwave Oven R-930AK 900 Please help me find the manual for Sharp R-930AK 900 Microwave Oven Please help me find the manual for Sharp R-930AK 900 Microwave Oven