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Aquatic Industries, Inc.
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TROUBLESHOOTING GUIDE
WARNING: Always turn off power at the main electrical service panel when servicing your whirlpool.
Motor does not start 1) GFCI or circuit breaker in OFF position. 1) Reset GFCI
2) Fuses blown or thermal overload open. 2) Contact your electrician.
3) Locked motor shaft. 3) Contact Aquatic Industries, Inc.
4) Motor windings burned out. 4) Contact Aquatic Industries, Inc.
5) Defective starting switch inside 5) Contact Aquatic Industries, Inc.
single-phase motor.
6) Disconnected or defective wiring. 6) Check and reconnect if needed.
7) Low voltage. 7) Contact your electrician.
Motor does not reach full 1) Low voltage. 1) Contact your electrician.
speed. 2) Motor windings connected for 2) Contact Aquatic Industries, Inc.
wrong voltage.
3) Wiring too small. 3) Contact your electrician.
Motor overheats 1) Low voltage. 1) Contact your electrician.
(protector trips) 2) Motor windings connected for 2) Contact Aquatic Industries, Inc.
wrong voltage.
3) Inadequate ventilation. 3) Refer to installer/dealer.
4) Wiring too small. 4) Contact your electrician.
Pump delivers no water 1) Jets are closed. 1) Open jets.
2) Leakage of air into suction system. 2) Check suction screen for clogs.
3) Impeller clogged. 3) Clean and unplug.
Low pump capacity 1) Suction or discharge line partly plugged. 1) Clean and unplug.
2) Pump running at reduced speed. 2) See “Motor does not reach full speed.”
3) Impeller clogged. 3) Clean and unplug.
Noisy pump and motor 1) Worn motor bearings. 1) Contact Aquatic Industries, Inc.
2) Pumps touching a stationary object. 2) Refer to installer/dealer.
3) Suction line partly plugged. 3) Clean and unplug.
4) Pump not supported properly. 4) Contact Aquatic Industries, Inc.
Leakage of water at shaft 1) Shaft seal requires replacement. 1) Contact Aquatic Industries, Inc.
Leaking unions 1) O-ring missing or damaged. 1) Contact Aquatic Industries, Inc.
2) Loose unions. 2) Tighten unions.
Vibration noise 1) Tub or tub plumbing is touching tile/wall. 1) Refer to installer/dealer.
2) Pump is touching framing. 2) Refer to installer/dealer.
SYMPTOMS
POSSIBLE PROBLEMS
SUGGESTED SOLUTIONS
Model Number &
Serial Number Location
The tub model and serial numbers are located
above the pump area on the backside of the bathtub.
Your installer should have a service access panel
in this location.