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Chapter 9: Screen pops
98 Avaya IP Agent Installation and User Guide for Citrix June 2007
6. Select the appropriate call condition from the following table:
7. If you want the screen pop to start when an incoming call appears on a specific VDN:
a. Place a check mark in the Pop the screen only when the VDN is check box.
b. In the associated field, enter the VDN name (up to 15 characters) that will cause this
screen pop to run.
If... Then...
This screen pop should be run for
incoming calls
Select one of the following options to
indicate when it should start:
● Ringing - The screen pop starts
when Avaya IP Agent receives an
incoming call.
● Answered - The screen pop starts
when an incoming call has been
answered through the Avaya IP
Agent interface or by picking up the
handset in the Telecommuter
configuration.
● Missed - The screen pop starts
when the call appearance from an
incoming call disappears after not
being answered. This can be
caused by the caller hanging up or if
the call was routed to a voice mail
system after a specific number of
rings.
● Released - The screen pop starts
when the Release button is pressed
on a Call Information Panel (CIP) or
when the agent hangs up the
telephone in the Telecommuter
configuration.
This screen pop should be run for
outgoing calls
Select one of the following options to
indicate when it should start:
● Connected - The screen pop starts
when the party being called answers
the telephone.
● Released - The Screen Pop starts
when the Release button is pressed
on a CIP or when the agents hangs
up the telephone in the
Telecommuter configuration.