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Before You Call for Service
Problem May Be Caused By What to Do
Water left in bottom of
dishwasher near lters,
dishwasher will not drain
Dish washing cycle not
complete
Allow dishwasher to complete cycle.
Obstruction in the drain hose
or air gap is plugged
Check for kinked drain hose. Disconnect end of
drain hose. Check for debris in hose or any other
part of drain system/plumbing. NOTE: The cone-
shaped part of the hose must be at least 5/8”
(1.6 cm).
Filter system clogged Clean entire lter system. See page 13.
Water backs up in sink
when dishwasher drains
Garbage disposal or sink
trap full
Run garbage disposal to eliminate food and
obstructions in sink. Make sure sink drains properly.
Bad odor in washing
compartment
Door seal and surrounding
area dirty
See instructions for cleaning door on page 12.
Detergent left in detergent
compartment (Detergent
compartment will not
open)
Dispenser lid blocked Detergent lid may not be opening. Check for items
blocking it.
Old detergent Do not use detergent that is hard or caked inside
box. Use only fresh detergent. Add detergent to
dishwasher just before starting it.
Spray arms do not rotate
properly
Make sure that both spray arms rotate freely. Make
sure that items do not obstruct movement of spray
arms. If necessary, clear any obstructions.
Make sure holes in spray arms are not blocked. If
necessary, clear holes with a pointed object and
rinse under water.
Dishes not dry No rinse agent Fill rinse agent dispenser. Rinse agent helps dishes
to dry faster.
Plastic items Certain plastic materials are difcult to dry. Plastics
may need to be towel dried.
Improper loading or
unloading
Do not overload or nest items. Make sure
dishwasher is loaded according to instructions
starting on page 4.
Dry cycle interrupted Door opened too soon. Make sure dry portion of
cycle is complete before opening door.
Chipping or breaking of
glassware
Improper loading Do not overload. Load between rack prongs, not
over them. Glasses loaded over prongs will not
be supported and may chip or break. Make sure
glassware is secure and can’t come loose. Always
use the top rack for delicate items.
Dishes are not clean Spray arms do not rotate
properly
Make sure that both spray arms rotate freely. Make
sure that items do not obstruct movement of spray
arms. If necessary, clear any obstructions.
Make sure holes in spray arms are not blocked. If
necessary, clean spray arms. See page 4.
Incorrect detergent use Use only correct amount of dishwasher detergent
according to water hardness. See page 8. Fill
dispenser only when ready to start the dishwasher.
Do not use old or caked detergent. Store
dishwasher detergent in dry place and in a closed
container. Change the dishwasher detergent if
results are still poor.
Continued....