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Before You Call for Service
Problem May Be Caused By What to Do
Unusual noise Improper loading Utensils may not be secure or something small
may have dropped from the rack. Water may
cause utensils to rattle. Make sure dishware is
secure.
Spray arms not rotating
properly
Make sure that both spray arms rotate freely. Make
sure that items do not obstruct movement of spray
arms. If necessary, clear any obstructions.
Make sure holes in spray arms are not blocked. If
necessary, clean spray arms. See page 15.
Drain pump makes whirring
sound that can be heard from
outside dishwasher and does
not stop when main power
switch is turned off
Turn off water valve, disconnect power and call for
service.
Rack guides may make noise
if the dishwasher is brand new
Allow a week of use for rack guides to settle into
place.
Water left in bottom of
dishwasher near lters,
dishwasher will not
drain
Dish washing cycle not
complete
Allow dishwasher to complete cycle.
Obstruction in the drain hose
or air gap is plugged, (lights
on control panel may ash)
Check for kinked drain hose. Disconnect end of
drain hose. Check for debris in hose or any other
part of drain system/plumbing. NOTE: The cone-
shaped part of the hose must be at least 5/8”
(1.6 cm).
Filter system clogged, (lights
on control panel may ash)
Clean lter system. See page 12.
Water backs up in sink
when dishwasher drains
Garbage disposal or sink trap
full
Run garbage disposal to eliminate food and
obstructions in sink. Make sure sink drains
properly.
Bad odor in washing
compartment
Door seal and surrounding
area dirty
See instructions for cleaning door on page 12.
Detergent left in
detergent compartment
(Detergent compartment
will not open)
Dispenser lid blocked Detergent lid may not be opening. Check for items
blocking it.
Old detergent Do not use detergent that is hard or caked inside
box. Use only fresh detergent. Add detergent to
dishwasher just before starting it.
Spray arms do not rotate
properly
Make sure that both spray arms rotate freely. Make
sure that items do not obstruct movement of spray
arms. If necessary, clear any obstructions.
Make sure holes in spray arms are not blocked. If
necessary, clear holes with a pointed object and
rinse under water.
Dishes not dry No rinse agent or rinse agent
dispenser not set properly
Fill rinse agent dispenser. Rinse agent helps
dishes to dry faster. Check rinse agent dispenser
setting. See page 9.
The normal dry cycle is
selected
Use high dry cycle setting or open door slightly
once the cycle has completed.
Plastic items Certain plastic materials are difcult to dry. Plastics
may need to be towel dried.
Continued....