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27
HOW TO OBTAIN SERVICE
BEFORE YOU CALL FOR SERVICE
■ Is the circuit breaker tripped or the fuse blown?
■ Is there a power outage in the area?
■ See Troubleshooting on page 26.
IF THE COOKTOP BURNERS DO NOT LIGHT
■ Is the two piece burner assembled correctly? (See page 23, fig. 13)
■ Is the burner head assembly aligned correctly? (See page 23, fig. 13)
■ Is the manual shut-off valve open? This is usually located where the gas comes out of the wall.
For warranty service, please contact your local service provider or DCS Customer Care Representative at
(888) 281-5698. Before you call, please have the following information ready:
■ Model Number (located on rating plate on the back panel and also on the front frame, right lower corner
between the kick panel and the oven door).
■ Serial Number (located on rating plate on the back panel and also on the front frame, right lower corner
between the kick panel and the oven door).
■ Date of installation
■ A brief description of the problem
Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction, please
call, write or email us at:
Fisher & Paykel Appliances, Inc.
Attention: DCS Customer Care
5900 Skylab Road
Huntington Beach, CA 92647
email: support@dcsappliances.com