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Phone Problem Solution
The phone button does
not blink when the
phone is ringing and
there is no ringing in-
dication in the Hearing
Instruments
(Continued)
Streamer is out of power
The Bluetooth connection between
the Streamer and your phone is
unsteady
Recharge the battery
Oticon cannot guarantee com-
patibility with every Bluetooth
® product on the market. If
both products are Bluetooth ®
Qualifi ed, the likelihood that
they will interoperate is good,
but some incompatibilities
may still exist
The phone button is
blinking when the
phone is ringing but I
hear no ring indication
in the Hearing Instru-
ments
Streamer is out of EarStream range Make sure the Streamer is kept
within 50 cm (20 inches) of the
Hearing Instruments. Holding
the Streamer horizontal helps.
For optimum performance use
the neck strap
The audio in the
Hearing Instruments
drops out
Streamer is out of Bluetooth range Make sure the Streamer is
kept within 10 meter (30 feet)
of the phone. This range is
reduced signifi cantly indoors
with lots of obstacles (walls,
furniture) and it is also phone
dependent
The other party has
diffi culties hearing me
on the phone
The Streamer’s microphone does
not pick up your voice clearly
Talk straight into the micro-
phone. Be careful not to let the
Streamer rub against clothes
or other material during calls
Phone Problem Solution
The phone button does
not blink when the
phone is ringing and
there is no ringing in-
dication in the Hearing
Instruments
Bluetooth is off in the phone and/
or in the Streamer
Your phone and your Streamer are
disconnected from each other
The Streamer is not paired to the
mobile phone
Ensure Bluetooth is on in the
phone – please reference your
phone’s user guide.
Ensure Bluetooth is on in the
Streamer. If the Bluetooth
does not fade in and out, it is
off . Press the Bluetooth but-
ton for 2 to 3 seconds to turn
Bluetooth on
Reconnection can be accom-
plished in three ways:
1) Turn Streamer’s Bluetooth
off , then on.(Bluetooth is
turned off /on with a 2 to 3
second press on the Blue-
tooth button)
2) Turn off : a) your phone and
b) the Streamer’s Bluetooth.
Reconnection is now accom-
plished by turning on fi rst
your phone and then your
Streamer’s Bluetooth
3) From the phone’s Bluetooth
menu select the Streamer as
the “active device”
Follow the pairing process
described in section 6.9.