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HELP US HELP YOU…
Before using your cooktop, read this
guide carefully.
It is intended to help you operate and maintain your
new cooktop properly.
Keep it handy for answers to your questions.
If you don’t understand something or need more help, call:
GE Answer Center
®
800.626.2000
24 hours a day, 7 days a week
How to Remove Packaging Tape
To assure no damage is done to the finish of the
product, the safest way to remove adhesive left from
packaging tape on new appliances is an application of
a household liquid dishwashing detergent, mineral oil
or cooking oil. Apply with a soft cloth and allow to
soak. Wipe dry and then apply an appliance polish to
thoroughly clean and protect the surface.
NOTE: The plastic tape must be removed before using
the cooktop. It cannot be removed after the cooktop
has been heated.
Write down the model and
serial numbers.
You’ll find them on a label under the cooktop.
These numbers are also on the Consumer Product
Ownership Registration Card that came with your
cooktop. Before sending in this card, please write
these numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or service
calls concerning your cooktop.
If you received a damaged cooktop…
Immediately contact the dealer (or builder) that sold
you the cooktop.
Save time and money.
Before you request service…
Check the Problem Solver in the back of this guide.
It lists causes of minor operating problems that you
can correct yourself.
IF YOU NEED SERVICE…
To obtain service, see the Consumer Services page in
the back of this guide.
We’re proud of our service and want you to be
pleased. If for some reason you are not happy with the
service you receive, here are three steps to follow for
further help.
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In most
cases, this will solve the problem.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606