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When not using the water filtration system for more than a week or
when going on vacation, please ensure the lower chamber is full and
the filter immersed in water, as the multi-stage filter will dry out. Always
drain out any residual water when ready to start using it again. If the
water filtration system has not been used for an extended period of
time, please replace the multi-stage filter and rinse out top and
bottom chambers.
GOING AWAY ON VACATION
TROUBLESHOOTING
Water is
leaking out
1. The water filtration
system is not sitting
straight or the float
mechanism is obstructed.
2. The float seal is not
inserted correctly or is
not sealing due to residue
or charcoal particles.
Make sure the water
filtration system is sitting
flat on the water
dispenser (make sure the
bottle support collar or
the spike has been
removed).
Ensure the float seal
is inserted correctly
and any residue is
wiped away.
Water will
not filter
1. The lower chamber is
full of water which is
causing it to overflow.
2. Pre-filtration system
is blocked.
3. Multi-stage filter
is blocked.
Drain out some of
the water.
Do not add water to
the upper chamber if
the lower chamber is full.
Replace pre-filtration
system.
Replace with new
Greenway
®
Long Life
Multi-Stage Filter.
Problem Possible Cause Suggested Solution
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