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Nothing on the cooktop operates. • Check for a blown circuit fuse or a tripped main circuit breaker.
• Check if cooktop is properly connected to electric circuit in house.
• Check to see if cooktop controls are locked. See page 5.
Cooktop elements do not • Surface controls may not be set properly.
get hot enough. • Voltage to house may be low.
• Cookware may not be flat or the correct size or shape.
Elements emit a slight odor and/or • This is normal.
smoke when first turned on.
Smoothtop surface shows 1. Tiny scratches or abrasions.
wear. • Make sure cooktop and pan bottom are clean. Do not slide glass or metal pans
across top. Make sure pan bottom is not rough. Use the recommended
cleaning agents. See page 9.
2. Metal marks.
• Do not slide metal pans across top. When cool, clean with Cooktop
Cleaning Creme. See page 9.
3. Brown streaks and specks.
• Remove spills promptly. Never wipe with a soiled cloth or sponge. Make sure
cooktop and pan bottom are clean.
4. Areas with a metallic sheen.
• Mineral deposits from water and food. Use recommended cleaning agents.
See page 9.
5. Pitting or flaking.
• Remove sugary boilovers promptly. See page 9.
A fan sound can be heard. • This is the cooling fan and is normal. The fan will run when any element is
turned on. With heavy use, the fan may continue to run after the controls are
turned off until the cooktop has cooled.
Elements shut down during • Food soil/spill on touchpads. Clean the surface, see page 9.
operation, light flashes and • Object placed on touchpad area. Remove object from the area.
three short beeps are heard. • Cooktop internal temperature too high. Make sure that cooktop has been installed
according to the installation instructions.
PROBLEM SOLUTION
TROUBLESHOOTING