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Before You Call
Solutions to Common Problems
Before you call for service, review this list. it may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Surface burners do not light. Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control to desired flame
size.
Be sure gas supply valve is open.
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or
needle to clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord is
plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See
Setting Surface Controls inthis Use & Care Guide.
Surface burner flame burns
half way around.
Burner ports or slots are clogged. With the burner off, clean ports and slots with a
small-gauge wire or needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame isfull. To avoid this occurrence dry the burners thoroughly following
instructionsunder General Care & Cleaning.
Surface burner flame is
orange.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns
blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
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