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Before You Call
• Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the oven rack is level.
Be sure floor is level and is strong and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot move appliance easily. Appliance Cabinets not square or are built in too tightly. Contact builder or installer to make
must be accessible for service, appliance accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Oven control beeps and displays any F Electronic control has detected a fault condition. PressSTOP/CLEARtoclearthedisplay
code error (for example Fll). and stop beeping. Reprogram oven. If fault recurs, record fault number. Press STOP/ _'_
CLEAR and call 1-800-4-MY-HOME® for assistance (See back cover).
Surface burners do not light. Surface Control knob has not been completely turned to LITE. Push in and turn the [_
Surface Control knob to LITE until burner ignites and then turn control knob to "_
desired flame size.
Burner ports are clogged. With the burners OFF, use a small-gauge wire or needle
to clean ports. See Cleaning the Cooktop, Burner Caps, Burner Heads & Grates in
the General Care & Cleaning section for complete instructions.
Range power cord is disconnected from outlet (electric ignition models only). Be
sure cord is securely plugged into the outlet.
Electrical power outage (electric ignition models only). Burners can be lit manually.
See Setting Surface Controls.
Surface burner flame burns half way
around.
Burner ports are clogged. With the burner OFF, clean ports by using a small-gauge
wire or needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full. Dry the burners thoroughly and follow instructions under Cleaning
the Cooktop, Burner Caps, Burner Heads & Grates in the General Care & Cleaning
section.
Surface burner flame is orange.
Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Oven does not operate.
No electrical power to the appliance. See steps under Entire Appliance Does Not
Operate in the Before You Call section.
Be sure the oven controls are set correctly for the desired function. See Setting Oven
Controls or Entire Appliance Does Not Operate (see below).
Entire appliance does not operate. Make sure power cord/plug is plugged correctly into outlet. Check household circuit
breakers.
Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back
cover).
Oven light or lights do not work.
Power outage. Check house lights to be sure. Call your local electric company for service.
Burned-out or loose bulb. See Changing the Oven Lights in the General Care &
Cleaning section for complete instructions.
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