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When you are moving your refrigerator to a new home, follow
these steps to prepare it for the move.
1. If your refrigerator has an automatic ice maker:
■ Turn off the water supply to the ice maker at least one day
ahead of time.
■ Disconnect the water line from the back of the
■ When the last load of ice drops, raise the wire shutoff arm
to the OFF (up) position or press the switch to OFF,
depending on your model.
2. Remove all food from the refrigerator and pack all frozen food
in dry ice.
3. Empty the ice bin.
4. Turn off the temperature control(s). See “Using the
5. Unplug refrigerator.
6. Clean, wipe, and dry thoroughly.
7. Take out all removable parts, wrap them well, and tape them
together so they don’t shift and rattle during the move.
8. Depending on the model, raise the front of the refrigerator so
it rolls more easily OR raise the leveling screws so they don't
scrape the floor. See “Adjust the Door(s)” or “Door Closing
and Door Alignment.”
9. Tape the doors closed and tape the power cord to the back of
When you get to your new home, put everything back and refer to
the “Installation Instructions” section for preparation instructions.
Also, if your refrigerator has an automatic ice maker, remember to
reconnect the water supply to the refrigerator.
TRO U B L E S H O O T I N G
First try the solutions suggested here. If you need further
assistance or more recommendations that may help you avoid a
service call, refer to the warranty page in this manual and scan
the code with your mobile device, or visit http://
Canada, visit www.kitchenaid.ca
(website may not be compatible with some mobile devices).
Contact us by mail with any questions or concerns at the address
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
The refrigerator will not operate
■ Power cord unplugged? Plug into a grounded 3 prong
■ Is outlet working? Plug in a lamp to see if the outlet is
■ Household fuse blown or circuit breaker tripped? Replace
the fuse or reset the circuit breaker. If the problem continues,
call an electrician.
■ Are controls on? Make sure the refrigerator controls are on.
See “Using the Control(s).”
■ New installation? Allow 24 hours following installation for the
refrigerator to cool completely.
NOTE: Adjusting the temperature controls to coldest setting
will not cool either compartment more quickly.
The motor seems to run too much
Your new refrigerator may run longer than your old one due to its
high-efficiency compressor and fans. The unit may run even
longer if the room is warm, a large food load is added, doors are
opened often, or if the doors have been left open.
The refrigerator seems noisy
Refrigerator noise has been reduced over the years. Due to this
reduction, you may hear intermittent noises from your new
refrigerator that you did not notice from your old model. Below
are listed some normal sounds with explanations.
■ Buzzing - heard when the water valve opens to fill the ice
■ Pulsating - fans/compressor adjusting to optimize
■ Hissing/Rattling - flow of refrigerant, movement of water
lines, or from items placed on top of the refrigerator
■ Sizzling/Gurgling - water dripping on the heater during
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.