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TROUBLESHOOTING
The water and ice
dispenser will not
operate properly
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on.
Connect the refrigerator to the water supply and turn the
water shutoff valve fully open.
There is a kink in the water source line A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.
The refrigerator has just been
installed.
Flush and fill the water system. See “Water and Ice
Dispensers.”
The water pressure to the house is not
at or above 35 psi (241 kPa).
The water pressure to the house determines the
flow from
the dispenser. See “Water Supply Requirements.”
A reverse osmosis water filtration
system is connected to your cold
water supply.
A reverse osmosis water filtration system can decrease water
pressure. See “Water Supply Requirements.”
The water filter may be clogged. Remove the water filter and operate dispenser. If water flow
increases, your filter is clogged and needs to be replaced.
See “Water Filtration System.”
The water filter is installed incorrectly Remove the water filter and reinstall. See “Water Filtration
System.”
The refrigerator door or freezer drawer
is not closed completely.
Close the door or drawer firmly. If it does not close
completely, see “The doors will not close completely.”
The r
efrigerator doors were recently
removed.
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door.
See “Refrigerator Doors and Drawer.”
Ice is clogged in the ice storage bin or
ice is blocking the ice delivery chute.
Remove the ice clogging the storage bin and delivery chute,
using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm,
damp cloth, then dry both thoroughly. To avoid clogging and
to maintain a fresh supply of ice, empty the storage bin and
clean both the storage bin and delivery chute every 2 weeks.
The ice
dispenser jams
while dispensing crushed
ice
Crushed ice is blocking the ice
delivery chute.
Switch from crushed ice to cubed ice to clear the ice
dispenser. Then switch back to crushed ice.
Water is leaking or dripping
from the dispenser system
NOTE: A few drops of water
after dispensing is normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after
releasing the dispenser lever.
Water continues to drip
from the dispenser beyond
the first few drops.
The refrigerator has just been
installed.
Flushing the water system removes the air from the lines
which causes the water dispenser to drip. Flush the water
system. See “Water and Ice Dispensers.”
The water f
ilter was recently installed
or replaced.
Flushing the water system removes the air from the lines
which causes the water dispenser to drip. Flush the water
system. See “Water and Ice Dispensers.”
Water is leaking from the
back of the refrigerator
The water line connections were not
fully tightened.
See “Connecting the Water.”
Recently removed the doors and did
not fully tighten water line connection
See “Refrigerator Doors and Drawer.”
PROBLEM POSSIBLE CAUSES SOLUTIONS