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TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca
Refrigerator Operation
The refrigerator will not operate
■ Power cord unplugged? Plug into a grounded 3 prong
outlet.
■ Is outlet working? Plug in a lamp to see if the outlet is
working.
■ Household fuse blown or circuit breaker tripped? Replace
the fuse or reset the circuit breaker. If the problem continues,
call an electrician.
■ Is control on? Make sure the refrigerator control is on. See
“Using the Control(s).”
■ New installation? Allow 24 hours following installation for
the refrigerator to cool completely.
NOTE: Adjusting the temperature control(s) to coldest setting
will not cool the refrigerator more quickly.
The motor seems to run too much
Your new refrigerator may run longer than your old one due to its
high-efficiency compressor and fans. The unit may run even
longer if the room is warm, a large food load is added, the door is
opened often, or if the door has been left open.
The refrigerator seems noisy
Refrigerator noise has been reduced over the years. Due to this
reduction, you may hear intermittent noises from your new
refrigerator that you did not notice from your old model. Below
are listed some normal sounds with explanations.
■ Pulsating - fans/compressor adjusting to optimize
performance.
■ Hissing/Rattling - flow of refrigerant, movement of water
lines, or from items placed on top of the refrigerator.
■ Popping - contraction/expansion of inside walls, especially
during initial cool-down.
■ Water running/dripping - may be heard when water melts
during defrosting and runs into the drain pan.
The door will not close completely
■ Door blocked open? Move food packages away from door.
■ Bin or shelf in the way? Push bin or shelf back in the correct
position.
■ Crisper cover in the way? Make sure the crisper cover is
fully pushed in, so that the back rests on the supports.
The door is difficult to open
■ Gaskets dirty or sticky? Clean gaskets and contact surfaces
with mild soap and warm water. Rinse and dry with soft cloth.
Temperature and Moisture
Temperature is too warm
■ New installation? Allow 24 hours following installation for
the refrigerator to cool completely.
■ Door opened often or left open? Allows warm air to enter
refrigerator. Minimize door openings and keep door fully
closed.
■ Large load of food added? Allow several hours for
refrigerator to return to normal temperature.
■ Control(s) set correctly for the surrounding conditions?
Adjust the control(s) a setting colder. Check temperature in
24 hours. See “Using the Control(s).”
There is interior moisture buildup
NOTE: Some moisture build-up is normal.
■ Humid room? Contributes to moisture build-up.
■ Door opened often or left open? Allows humid air to enter
refrigerator. Minimize door openings and keep door fully
closed.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.