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Ice and Water
The ice maker is not producing ice or not enough ice
■ Refrigerator connected to a water supply and the supply
shutoff valve turned on? Connect refrigerator to water
supply and turn water shutoff valve fully open.
■ Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
■ Ice maker turned on? Make sure wire shutoff arm or switch
(depending on model) is in the ON position.
■ New installation? Wait 24 hours after ice maker installation
for ice production to begin. Wait 72 hours for full ice
production.
■ Large amount of ice recently removed? Allow 24 hours for
ice maker to produce more ice.
■ Ice cube jammed in the ice maker ejector arm?
Remove ice from the ejector arm with a plastic utensil.
■ Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
■ Water shutoff valve not fully open? Turn the water shutoff
valve fully open.
■ Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
■ Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”
■ Questions remain regarding water pressure? Call a
licensed, qualified plumber.
Off-taste, odor or gray color in the ice
■ New plumbing connections? New plumbing connections
can cause discolored or off-flavored ice.
■ Ice stored too long? Discard ice. Wash ice bin. Allow
24 hours for ice maker to make new ice.
■ Odor transfer from food? Use airtight, moisture proof
packaging to store food.
■ Are there minerals (such as sulfur) in the water? A water
filter may need to be installed to remove the minerals.
ACCESSORIES
To order replacement filters, call 1-800-442-9991 and ask for the
part number listed below or contact your authorized KitchenAid
dealer. In Canada, call 1-800-807-6777.
Stainless Steel Cleaner and Polish:
Order Part #4396920
Standard Base Filter Cartridge:
Order Part #4396841 (T2RFWG2)
In Canada, Order Part #4396841B (T2RFWG2)
WATER FILTER
CERTIFICATIONS