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PROBLEMS CAUSES SOLUTIONS
The machine does not turn on. The machine is not connected to the
power source.
Connect the machine to the power
source.
The plug has not been plugged into
the back of the machine.
Insert the plug into the machine’s power
socket.
Coffee is not hot enough. The cups are cold. Warm the cups with hot water.
Hot water or steam is not
dispensed.
The hole of the steam spout is
clogged.
Clean the hole of the steam spout using
a pin.
Coffee has little crema. The coffee blend is unsuitable or
coffee is not freshly roasted.
Change coffee blend.
The machine takes a long time to
warm up or the amount of water
dispensed from the spout is too
little.
The machine circuit is obstructed by
limescale build-up.
Descale the machine.
The Brew Group does not come
out.
The Brew Group is out of place.
Turn the machine on. Close the service
door. The Brew Group is automatically
placed in the correct position.
Coffee grounds drawer is inserted. Remove the grounds drawer fi rst, then
the brew group.
Coffee is not brewed. Water tank is empty. Fill the water tank and prime the circuit
again.
Brew Group is dirty. Clean the Brew Group.
Circuit is not primed. Prime the circuit again by dispensing
water from the steam spout.
Knob to adjust the quantity of coffee
per cup is in wrong position.
Turn the knob clockwise.
Coffee is brewed slowly. Coffee is too fi ne. Change coffee blend.
Decrease the dose.
Circuit is not primed. Prime the circuit again by dispensing
water from the steam spout.
Brew Group dirty. Clean the Brew Group.
Coffee leaks out of the dispensing
head.
Dispensing head is clogged. Clean the dispensing holes with a soft
cloth.
Brewing does not start. Coffee bean hopper cover is in
wrong position.
Correctly place the cover on the coffee
bean hopper and press it fi rmly.
Please contact the service centre for any problems not covered in the above table or when the
suggested solutions do not solve the problem.
TROUBLESHOOTING