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Use & Care Manual
14
Troubleshooting
Try the solutions suggested here first �n order to
avoid the cost of an unnecessary service call.
Ignition will not operate
x Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
x Has a household fuse been blown or has the
circuit breaker been tripped?
Replace the fuse or reset the circuit.
Surface burners will not operate
x Is this the first time the surface burners have
been used?
Turn on any one of the surface burner knobs to
release air from the gas lines.
x Is the control knob set correctly?
Push in knob before turning to a setting.
x Are the burner ports clogged?
See "Super Sealed Surface Burners" section.
Surface burner flames are uneven yellow
and/or noisy
x Are the burner ports clogged?
See "Super Sealed Surface Burners" section.
x Are the burner caps positioned properly?
See "Super Sealed Surface Burners" section.
x Is propane gas being used?
The appliance may have been converted
improperly. Contact a service technician.
Surface burner makes popping noises
x Is the burner wet?
Let it dry.
x Is the cap and gas spreader positioned
correctly?
Make sure the alignment pins are properly aligned
see "Super Sealed Surface Burners" section.
Excessive heat around cookware on cooktop
x Is the cookware the proper size?
Use cookware about the same size as the surface
cooking area, element or surface burner.
Cookware should not extend more than 1 in (2.5
cm) outside the cooking area.
Cooktop cooking results not what expected
x Is the proper cookware being used?
See "Cookware" section.
x Is the control knob set to the proper heat
level?
See "Setting the Control Knobs" section.
Assistance or Service
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a
service call.
If you still need help, follow the instructions below.
When calling, please know the purchase date and the
complete model and serial number of your appliance.
This information will help us to better respond to your
request.
Service Data Record
The location of the serial tag is below the cooktop box.
See Page 6. Now is a good time to write this
information in the space provided below. Keep your
invoice for warranty validation.
Model Number _____________________
Serial Number ______________________
Date of Installation or Occupancy ________________