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Product Care
18
Product Care
Troubleshooting
Problem
Possible Cause and/or Remedy
Igniters will not work.
Circuit is tripped.
Fuse is blown.
Cooktop is not connected to power.
Igniters sparking but no
flame ignition.
Gas supply valve is in “OFF” position.
Gas supply is interrupted.
Igniters sparking
continuously after flame
ignition.
Power supply is not grounded.
Power supply polarity is reversed.
Igniters are wet or dirty.
Burner ignites but flame is
large, distorted, or yellow.
Burner ports are clogged.
Unit is being operated on wrong type of gas.
Air shutters not properly adjusted.
Service Information
If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range Corporation at
1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is ever
required. The model and serial number for your cooktop can be found by
looking under the unit.
Model no. ____________________ Serial no. ________________________
Date of purchase _______________ Date installed ___________________
Dealer’s name __________________________________________________
Address _______________________________________________________
_______________________________________________________________
If service requires installation of parts, use only authorized parts to insure
protection under the warranty.
Keep this manual for future reference.