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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher will not run, or stops
during a cycle:
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Is the door tightly closed and securely latched?
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Has the cycle been correctly set?
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Is the water turned on?
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Have you checked your home’s main fuses or
circuit breaker box?
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Is the dishwasher wired into a live circuit with the
proper voltage?
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If the motor has stopped because of an overload,
it will automatically reset itself within a few min-
utes. If the motor does not start, call for service.
If dishwasher won’t fill:
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Is overfill protector stuck in “up” position?
Overfill protector should move up and down
freely. Press down to release.
If water remains in the dishwasher:
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Has the cycle completed?
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A small amount of remaining water is normal.
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Is dram air gap clogged?
If detergent remains in the covered
detergent cup:
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Is the bottom rack in backwards? (The rack
bumpers should be at the front.)
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Is the dishwasher detergent fresh and dry
without lumps?
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Is the cycle completed?
If white residue appears on front of access
panel:
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Is more detergent being used than needed? See
page 9 for recommended amounts of detergent.
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Some liquid detergents develop excess foam
and build up on exterior of access panel. Try a
different brand to reduce foaming and elrminate
build-up.
If dishes aren’t as dry as you expected:
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Is the rinse agent dispenser filled? Using a rinse
agent greatly improves drying. (See page 8.)
2. If you need assistance:..
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere
in the U.S.:
l-800-253-1301
and talk with one of our trained consultants.
The consultant can instruct you in how to obtain
satisfactory operation from your appliance or,
if service is necessary, recommend a qualrfied
service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service*...
Whirlpool has a nationwide
~ifl oly
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network of authorized
WhirlpoolSM service com-
SERVICE
panies. Whirlpool service
technicians are trained to
fulfill the product warranty
and provide after-warranty service, anywhere in
the United States. To locate the authorized
Whirlpool service company in your area, call our
Consumer Assistance Center telephone number
(see Step 2) or look in your telephone drrectory
Yellow Pages under:
APPLI*NCES-HOUSEHOLD- ELECTRICAL APPUANCES -
MAJOR -SERVICE L REPAIR MAJOR - REPAlRlNG 6 PARTS
OR
WASHING MACHINES. DRIERS
(L IRONERS - SERVlClNC
WHlRLPOOL APPLIANCES
AUTHOR1ZCD WHIRLPOOL SLHVICL
.XIX\‘,C~E U,.\,,‘AS,ES
XYL SERVICE co
123 MAPLE 999 9999
4. If you need FSP”’ replacement parts*...
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used to
build every new Whirlpool applrance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool
Consumer Assistance Center number in Step 2.
5. If you are not satisfied with how the
problem was solved*...
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Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of indepen-
dent consumer experts that voices consumer
views at the highest levels of the major appliance
industry.
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Contact MACAP only when the dealer, autho-
rized servicer or Whirlpool have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP wtll in turn inform us of your action.
‘When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request
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