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If You Need Service or Assistance
We suggest you follow these
steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any
kind.
Unit does not run:
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Cycle Control Knob must be in the “ON” position.
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Check to see that power cord is plugged in.
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Have you checked your home’s main fuses or
circuit breaker box?
. Room temperature must be above 55°F (13°C).
Otherwise, bin thermostat may sense cold room
temperature and shut off even though bin is not
full of ice. Also, unit may not restart once it does
shut off.
Unit runs but produces no ice:
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Cycle Control Knob must be in the “ON” position.
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Check water supply to make sure it is open.
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If ice machine is operated at an elevation of
2,000 feet or more above sea level, both the bin
thermostat and ice thickness thermostat need to
be recalibrated. See Installation Instructions.
Unit runs but produces very little ice:
9 Room temperature may be extremely high, more
than 90°F (32°C). In this case, it is normal for ice
production to be low.
. Dirt or lint may be blocking the air flow through
the finned condenser. Condenser needs to be
cleaned.
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Check to see if the unit has a scale build-up in
water and freezing system. Clean, if necessary.
Grid is not cutting ice sheets:
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Check the grid harness plug to make sure the
connection is secure.
Taste in ice cubes:
0 There may be an unusually high mineral content
in water supply. Water may need to be filtered or
treated.
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Do not store any foods in the ice bin.
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Packaging material not all removed.
A more detailed “Trouble Diagnosis Chart” and
other technical information is shipped with each
unit and is located in the unit compartment section.
Service repair and replacement parts manuals may
be ordered directly from:
Whirlpool Corporation
Whirlpool Drive
Attention: Literature Department
LaPone, Indiana 46350
Specify the model number of the ice machine when
ordering.
2. If you need assistance*...
Call Whirlpool COOL-LINE:” service assistance
telephone number. Dial free from anywhere in
the U.S.:
1-800-253-l 301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service*...
-2
Whirlpool has a nationwide
whi<$l
SM network of authorized
01 WhirlpoolSM service com-
seevrce panies. Whirlpool service
technicians are trained to
fulfill the product warranty and provide after-
warranty service, anywhere in the United States,
To located the authorized Whirlpool service
company in your area, call our COOL-LINE”
service assistance telephone number (see Step 2)
or look in your telephone directory Yellow Pages
under: