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REQUESTING
ASSISTANCE ORSERVICE
To avoid unnecessary service calls, please check “Troubleshooting” on pages 22-23. It may
save you the cost of a service call. If you still need help, follow the instructions below.
IF YOU NEED ASSISTANCE OR SERVICE
Call our Consumer Assistance Center toll free at
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l-800~44-ROPER (1-800-447-6737).
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Our consultants are available to
assist you.
When calling:
Please know the purchase date, and
the complete model and serial number of your
appliance (see page 2). This information will help us
better respond to your request.
Our consultants provide assistance with:
0 Features and specifications on our full line
of appliances
0 Installation information
0 Use and maintenance procedures
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Accessory and repair parts sales
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Do-it-yourself repair help
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Specialized customer assistance (Spanish speak-
ing, hearing impaired, limited vision, etc.)
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Referrals to local dealers, service companies, and
repair parts distributors
To locate an authorized servicer in your area, you can
also look in your telephone directory Yellow Pages.
I
!F YOU NEED REPLACEMENT PARTS
If you need to order replacement parts, we
recommend that you only use FSP@ factory
authorized parts. FSP replacement parts will fit
right and work right, because they are made to
the same exacting specifications used to build
every new ROPER@ appliance.
To locate FSP replacement parts in your area, call
our Consumer Assistance Center telephone number
or your nearest authorized service center.
FOR FURlHER ASSISTANCE
If you need further assistance, you can write to us
with any questions or concerns at:
Roper Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and Roper Brand
Appliance warrantor have failed to resolve your
problem, you can contact the Major Appliance
Consumer Action Program (MACAP). MACAP is a
group of independent consumer experts that voice
consumer views at the highest levels of the major
appliance industry. MACAP will in turn inform us of
your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
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