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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete model and serial numbers, and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
The power cord is not
plugged into a live circuit
with proper voltage.
Range is not properly
connected to gas supply.
SOLUTION
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Contact an authorized Roper service
technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown
or a circuit breaker has
tripped.
Replace household fuse or reset circuit
breaker.
Controls are not set correctly.
Reset controls, if needed.
The oven will
The Oven Temperature
Push in and turn the Oven Temperature
not operate
Control is not turned to a
Control to a temperature setting.
temperature setting.
Burner fails
to light
The gas regulator valve is in
Move the regulator valve lever to
the off position.
the open position. (See Installation
Instructions.)
The power cord is not
Plug the power cord into a live circuit
plugged into a live circuit
with proper voltage. (See Installation
with proper voltage.
Instructions.)
A household fuse has blown
Replace household fuse or reset circuit
or a circuit breaker has breaker. In case of prolonged power
tripped. failure, manually light burners. (See
paw 8.)
Burner ports are clogged. Clean with a straight pin. (See page 18.)
Burner flames Burner ports are clogged.
Clean with a straight pin. (See page 18.)
are uneven
If this fails, call an authorized Roper
service technician for service.
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