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2. If you need assistance . . .
Call our toll-free telephone number. Dial
toll-free from anywhere in the U.S.A.:
l-800-44-ROPER
(l-800-447-6737)
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary,
recommend a qualified service company
in your area.
For further information, write to:
Mr. William Clark
Consumer Assistance Representative
Roper Brand Appliances
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
3. If you need service . . .
Contact the dealer from whom you pur-
chased the appliance or the authorized
servicer in your area. For help finding an
authorized servicer in your area, call our
toll-free telephone number in Step 2.
4. If you need FSP@
replacement parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your ROPER@ appli-
ance. FSP replacement parts will fit right
and work right, because they are made to
the same exacting specifications used to
build every new ROPER appliance.
To locate FSP replacement parts in your
area, refer to Step 3 above or call our toll-
free telephone number in Step 2.
5. If you are not satisfied
with how the problem
was solved . . .
l Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l Contact MACAP only when the dealer,
authorized servicer, and Roper Brand
Appliance warrantor have failed to resolve
your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
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