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Fan comes on during cooktop usage
■ This is normal. The fan automatically comes on to cool the
microwave oven if the temperature from the cooktop below
gets too hot. See “Vent Fan” section.
Cooking times seem too long
■ Is the cooking power set properly?
See “Microwave Cooking Power” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than that specified in
“Microwave Hood Combination Safety?”
Have a qualified electrician check the electrical system in the
home.
Radio, TV or cordless phone interference
■ Is the microwave oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
■ Is the cordless phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the microwave
oven is on. Use a corded phone, a different frequency
cordless phone or avoid using these items during microwave
oven operation.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new ROPER
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
eXperience Center telephone number or your nearest Whirlpool
designated service center.
Call the Customer eXperience Center toll free at:
1-800-44-ROPER (1-800-447-6737).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Roper Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Replacement Parts
Cleaning Supplies
Turntable
Part Number 4393799
Turntable Support and Rollers
Part Number 8206227
Turntable Hub
Part Number 8206228
Grease Filters
Part Number 8206229
Charcoal Filter
Part Number 8206230
Cooktop Light Bulb
Part Number 8206232
Microwave Oven Light Bulb
Part Number 4393681
Heavy Duty Degreaser
Part Number 31552
All-Purpose Appliance Cleaner
Part Number 31662