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Requesting Assistance or
Service
Before calling for assistance or service, please check “Troubleshooting” on pages 32-33. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* . . .
Call the Whirlpool Consumer Assistance
EJ
Center telephone number.
w
Dial toll-free from anywhere
in the U.S.A.:
1-800-253-l 301
and talk with one of our trained
consultants. The consultant can instruct you
in how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* . . .
Whirlpool has a nationwide network of
El
authorized Whirlpool service
SERVKI
companies. Whirlpool service
technicians are trained to fulfill
the product warranty and
provide after-warranty service,
anywhere in the United States. To locate the
authorized Whirlpool service company in
your area, call our Consumer Assistance
Center telephone number (see Step 1) or
look in your telephone directory Yellow
Pages under:
l
APPLIANCE-HOUSEHOLD-
* WASHING MACHINES 6
MAJOR, SERVICE A REPAIR DRYERS, SERVICE 6 REPAIR
- See: Whirlpool Appliances or
See: Whirlpool Appliances or
Auttmized Whirlpool Smim
Authorized Wlwripool Senile
(Example: XYZ Selvice Co.)
(Example:
XYZ
Service Co.)
3. If you are not satisfied
with how the problem
was solved . . .
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Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your action.
‘When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model
and serial numbers, and the purchase date. (See page 3.) This information will help us
respond properly to your request.
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