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If You Need Assistance
Or Service
This section is desiined to help you save the cost of a se&~ call. Part 1 of thii section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for amistance . . .
Performance problems often result from liile things you can find and fii without tools of any
kind. Please check the chart below for problems you can fix. lt could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE
SOLUTlON
Nothing will
The power supply cord is not
Plug power supply cord into a live
operate
plugged into a live circuit with circuit with the proper voltage. (See
the proper voltage. pages
7
and 9.)
A household fuse has blown or Replace household fuse or reset
a circuit breaker has tripped. circuit breaker.
The electric company has
Check electric company for a power
experienced a power failure.
failure.
The micro-
The door is not firmly closed
Firmly close and latch door.
wave oven will
and latched.
not run
You dii not touch START/ Touch START/ENTER.
ENTER.
You did not follow directions
Check instructions for the function you
exactly.
are operating.
An operation that was pro- Touch OFF/CANCEL to cancel previ-
grammed earlier is still running. ous programming.
Turntable will
Turntable is not correctly in Make sure turntable is correct-side up
not turn
pIaCe.
and is sitting securely on center shaft.
Support is not operating
Remove turntable and restart oven. tf
correctly. turntable support does not move, call
an authorized Whirlpool service techni
cian for repair. Cooking without the
turntable can give you poor results.
continued on next page
37