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Ice dispenser
will not operate
properly
■ Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser.)
■ New installation - After connecting the refrigerator to a water source, flush the water system.
(See “Water and Ice Dispensers.”) Wait 24 hours for ice production to begin. Wait 72 hours for full ice
production. Discard the first three batches of ice produced.
■ Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make sure
the ice storage bin is firmly in position. See “Ice Maker and Storage Bin.”
■ Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery
chute - Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly. To avoid
clogging and to maintain a fresh supply of ice, empty the storage bin and clean both the storage bin and
the delivery chute every 2 weeks.
■ Wrong ice has been added to the storage bin - Use only ice cubes produced by the current ice maker.
■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers.”
■ Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door,
temporarily switch from crushed ice to cubed ice to clear the jam.
■ Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few
minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice directly from the
ice bin, not through the dispenser.
■ Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home
affects the flow from the dispenser. See “Water Supply Requirements.”
■ Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water
Filtration System.”
Ice or water has an
off-taste, odor,
or gray color
■ New plumbing connections - New plumbing connections can result in off-flavored or discolored ice or
water. This problem should go away over time.
■ Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker to
produce new ice.
■ Odor has transferred from food - Use airtight moisture-proof packaging to store food.
■ Use of non-recommended water supply line - Odors and tastes can transfer from certain materials
used in non-recommended water supply lines. Use only a recommended water supply line. See “Water
Supply Requirements.”
■ There are minerals (such as sulfur) in the water - A water filter may need to be installed in order to
remove the minerals.
■ Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates
that the water filtration system needs additional flushing. See “Water and Ice Dispensers.”
Water dispenser
will not operate
properly
■ Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser.)
■ Refrigerator is not connected to a water supply, or the water supply shutoff valve is not
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is
fully open.
■ Kink in the water source line - A kink in the water line can reduce water flow to the dispenser.
Straighten the water line.
■ Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home
affects the flow from the dispenser. See “Water Supply Requirements.”
■ New installation - After connecting the refrigerator to a water source, flush the water system.
See “Water and Ice Dispensers.”
■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers.”
■ Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water
Filtration System.”
■ A reverse osmosis water filtration system is connected to your cold water supply - This can
decrease water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
ICE AND WATER Possible Causes and/or Recommended Solutions