i had a reunion and had meatballs in my bravetti slowcooker-7 litre and when my sister in law went to move it the handles fell off and the slowcooker fell and the glass shattered and went all over with the meatballs,crock broke,luckly no one was hurt but this shouldn't have happened there must have been a default in the product-model no KC271 please reply.i have pictures if you need them.thank you