The dishwasher is not cleaning and not melting the cleaner I put in it

Asked by bdeimert on 12/28/2013 1  Answer

ManualsOnline posted an answer 10 years, 4 months ago

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0 Good Morning debbie_shffr, thank you for your post! I understand your dishwasher is not cleaning properly. Are you using gel packs? Most manufacturers recommend using a powder or a liquid detergent to use in the wash cycle since it’s easier to dissolve. The "dissolvable" plastic coating on the gel packs can take longer to dissolve if you are using short, light cycles; which will as you have seen leave the a good portion of the gel pack left un-dissolved. Make sure your residence water supply is between 120*-140*F for optimal performance. Will the spray arm rotate freely or is it damaged? If so, you might have to remove and replace the spray arm assemblies. The top spray arm typically starts to function when the unit is in rinse or wash cycle. If for some reason the top rack is not getting clean, there is a possibility that it is not working properly. The top spray arm is either blocked by pots/pans or not enough water pressure is being pump meaning that the flow of water is not making it to the upper spray arm. If you tap the delivery tube that feeds this nozzle and the water pressure jumps immediately, then the problem may lie with a faulty pump or impeller. Should all basic troubleshooting measures fail contact a certified technician to narrow down the precise issue before investing in parts that may or may not be the root cause.
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