freezer is cold but not freezing and refrigerator is cold but not cold enough. what could be the problem

Asked by kelly on 06/13/2013 1  Answer

ManualsOnline posted an answer 11 years, 3 months ago

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0 Good Morning ronniekel2 – If both the refrigerator and freezer are not cooling properly, it could have a floating restriction in the lines or something more complicated like an issue with the sealed system that only a professional can repair. This can include the compressor not working correctly, the evaporator fan not turning, or even coolant in the lines at incorrect levels to properly cool. If the compressor was running, humming, or even a little warm then that is typically normal. I suggest cleaning the unit out including the coils you can reach (typically located underneath or behind the unit), and make sure no food items are blocking any vents in the unit. Also trying checking and see if the door seal is bad; place a dollar bill between the body of the freezer and the door. Now close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing. If any of these suggestions prove to be ineffective, I would suggest reaching out to a professional to accurately pinpoint any potentially more serious issues.
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