After only 15 months of ownership, error code comes on display and freezer and frig are not cooling, customer service states this is a "frozen freezer motor" and to unplug for 4 hours for the "frozen freezer motor" to defrost and then plug back in and this should solve the problem! Not hardly, within 5 minutes the error code is on again and nothing is cooling... So, anyone haver similar experience? Any ideas or suggestions?! Thank you in advance for any help you may provide.