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Question About Rival Fondue Maker None
How do we order a part from Rival?...

I bought a Rival Chocolate Fountain a couple of years ago, and I hadn't had reason to use it. Now I need to and it is missing a "guard". The store is no longer carrying them and I have e-mailed the company to no response. Does anyone know of a website where I can buy this guard? Thanks!

Asked by Terri on 11/04/2008 57  Answers

ManualsOnline posted an answer 15 years, 5 months ago

The ManualsOnline team has found the manual for this product! We hope it helps solve your problem. Get the Manual Here

Edith posted an answer 15 years, 2 months ago

9 OK you all are just going to love this. I forgot the cap and was at a valentines event. I used a marshmellow to start the choc flow and it went for 5 hours. NO JOKE. Hope this helps. I took the marshmellow off after the choc started flowing.
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carol posted an answer 15 years ago

6 Giving up on finding top part. Contacted person who needs center parts. Please reply is you want to buy the guard, any other parts. $10 each plus shipping. csccorona@hotmail.com
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rebecca posted an answer 15 years, 5 months ago

5 I was given a fauntiaon, but without the cap. Does it work ok without the cap?
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Colleen posted an answer 15 years, 5 months ago

5 It does work without the very top piece, looks like a cap. That is the one I am missing too. It just won't look like the picture, it'll have one less tier. But otherwise its fine, I was a little nervous the first time I turned it on without that!
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Terri posted an answer 15 years, 5 months ago

5 I finally got a reply from Rival, who said that this item is seasonal (but appartently not the Christmas season). They said to call in March, 1-800-923-9519, and they can get the part I need. Hope it works for you too!!
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Colleen posted an answer 15 years, 5 months ago

5 Great info! Thanks!
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Tonya posted an answer 15 years ago

5 socref99, can you explain how you used the marshmellow? Called Rival today. They only have the silver bowl and the middle tower parts in stock. I need the top piece as well. Please email me if you have one to sell, tnc @ chrisandtonya.com (remove spaces) thanks!
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Carole posted an answer 9 years, 11 months ago

5 I am missing the metal piece that sits at the bottom of the auger, so it can fit properly in the middle of the bowl, if I can' t find one will give my CFF5-CN away
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Colleen posted an answer 15 years, 5 months ago

5 Hi - I am looking for a part too. I have used my fountain many times and I love it. I lost the top cap somewhere along the way. I emailed rival, too and now I'm not to hopeful of a response! Just wanted to let you know if it is one of the 3 round pieces that create the tiers, the fountain will work anyway, just won't look the same. I'm not sure about the similar looking round piece that sits in the bottom and it definitely won't work with out the clear tube. Good luck!
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Cristiani posted an answer 15 years, 2 months ago

5 I also have a CFF5 but I'm missing the tower...willing to sell other parts. I also have the manual. Please make offer. cricrisp@yahoo.com
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loi posted an answer 10 years, 11 months ago

5 I NOTICE THAT ALMOST ALL OF THE COMMENTS I READ IS MISSING THE SAME PART WHICH IS THE TOWER / WHITE CAP - MAYBE THE MANUFACTURER DIDN'T REALLY INCLUDED THAT IN THE BOX BECAUSE WHEN WE OPENED THE BOX THAT PART IS MISSING.
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Rebekah posted an answer 13 years, 8 months ago

4 I need the "Tower" and have been unable to get one. Anyone know where I can get it? If not I'm willing to sell the rest for parts. I have everything but the "Tower"
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dr256 posted an answer 15 years, 4 months ago

3 found the manual it at: see url below.
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rebecca posted an answer 15 years, 5 months ago

1 Thank you! Thank you both!!!
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Carol posted an answer 15 years, 2 months ago

1 I am getting married in May 2009, I have the body, warmer and caps, but no middle spinner thing or tower (guts) if anyone has any that they would be willing to sell me or even lend (promise to return) Please let me know....
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Kevin Ice posted an answer 12 years, 11 months ago

1 I need a tower and a cap for my rival CFFS chocolate fountain. If anyone has parts to sell please email me @ rogers2519@yahoo.com 05-21-11
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Gaylene posted an answer 12 years, 10 months ago

1 I have a Rival CFF5 Chocolate Fountain and I need a tower. Please contact me if you can help. E-mail me at gdarby@xmission.com
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sandra posted an answer 10 years, 10 months ago

1 I'm missing the 3 part that drips the chocolate down on the Rival cff5 if anyone knows were too buy or who can I talk to about getting a part my email is Sandra_Vega@Comcast.net
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Jeff Martin posted an answer 15 years, 2 months ago

0 I too am missing the top cap. Rival no longer makes the CFF5 (5 lbs choc max) and has no parts. They do have the CFF4 (2 lbs choc. max) and will sell it for $30. Anyone find the top part anywhere? HELP?
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Jennifer posted an answer 15 years, 2 months ago

0 To cricrisp, I just joined this discussion and was wondering if you already sold the cap. I need one.
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Rosetta posted an answer 15 years, 2 months ago

0 If anyone has an fountain cap they no longer need please e-mail me I would like to purchase it.
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Rosetta posted an answer 15 years, 2 months ago

0 I forgot to add my e-mail address if you have a Rival CFF5 Chocolate Fountain cap you would like to sell please e-mail... rmudd1@hallmark.com
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Carol posted an answer 15 years, 2 months ago

0 oops I forgot my email adresss too. carollovesdj@aol.com Thanks everybody
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carol posted an answer 15 years ago

0 I need one too! Or will sell other parts. csccorona@hotmail.com
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andy posted an answer 14 years, 11 months ago

0 I am looking for a top pc for a CFF5, the 3-5 lb rival fountain. Does anyone know where I can get one??
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Susan posted an answer 13 years, 10 months ago

0 I am looking for the clear tower piece. Anyone willing to sell please contact me at skjgsutton@aol.com
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Susan posted an answer 13 years, 10 months ago

0 I am looking for the clear tower piece. Anyone willing to sell please contact me at skjgsutton@aol.com
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Rebekah posted an answer 13 years, 8 months ago

0 I need the "Tower" and have been unable to get one. Anyone know where I can get it? If not I'm willing to sell the rest for parts. I have everything but the "Tower"
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Debbi posted an answer 13 years, 8 months ago

0 I need the cap for the rival chocolate fountain CFF5. If anyone has the part they are willing to sell, please email me. busymom49814@yahoo.com 8-11-10
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leslie posted an answer 12 years, 11 months ago

0 I need the auger for the center. please email me if willing to sell. Pooh0200 at msn.com 5-28-2011
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Tiffany posted an answer 12 years, 8 months ago

0 I am looking to purchase the bowl for the cff5 Chocolate Fountain. Please contact me if you can help: Tiffany.castillo25@gmail.com
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Kim posted an answer 11 years, 9 months ago

0 I have a CFF5 fountain and am willing to either part it out, or buy the cover over the auger from someone...Please contact me at rkschnack@comcast.net
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Nor Aminah posted an answer 11 years, 6 months ago

0 I need a cap if you want to sell yours please let me know noraminah@yahoo.com
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Kathy posted an answer 11 years, 2 months ago

0 Feb 18, 2013 I have a Rival CFF5 Chocolate Fountain and I need the auger. Please contact me if you can help - kathydomingo@gmail.com
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Dee posted an answer 11 years, 1 month ago

0 I have the cff 5 and no tower, looking to buy the clear plastic part.... Or will sell of my parts
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posted an answer 10 years, 7 months ago

0 I am interested in a top cap for the CFF5 chocolate fountain if anyone still has one available. my email is veile41@comcast.net. thank you.
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posted an answer 10 years, 6 months ago

0 I am missing the tower piece for the CFF5 Chocolate Fountain and it is not available online. If anyone is willing to sell it please let me know surveysearchin@yahoo.com
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michelle posted an answer 10 years, 5 months ago

0 I lost the tower piece for the Rival CFF5 Chocolate Fountain and it is no longer available. Does anyone have one for sale. Please email me at queenbitch787@yahoo.com Thank You
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jan posted an answer 10 years, 4 months ago

0 I am missing the auger on the CFF5 and wondered if anyone has one available I can purchase? prj789@comcast.net
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d. posted an answer 10 years, 3 months ago

0 i am also missing the tower for the cff5 and am willing to buy one if anyone has one for sale. please contact me @bgaenedk@gmail.com. thank you.
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perry posted an answer 10 years, 2 months ago

0 I need the cap piece that caps off the top. if anyone has one that they are not using or no longer need, will purchase it from you. please email at nappydreadz69gmail.com. Thanks
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todd posted an answer 10 years, 2 months ago

0 I need an auger for a Rival Chocolate Fountain CFF4 pleaaaasee. I've been looking for years! Toddneighbarger43@gmail.com
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MsDay posted an answer 9 years, 10 months ago

0 If anyone has a Tower for the CFF5 Chocolate Fondue Fountain call me at 7729713524
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Donna posted an answer 9 years, 6 months ago

0 I'm missing the Tower as well. If anyone has one please text me at 623 640-8637 thank you!
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ruth posted an answer 9 years, 4 months ago

0 did anyone try the suggestion of using the marshmallow in place of the top cap piece of the chocolate fountain.
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Chris posted an answer 8 years, 1 month ago

0 Very late to the game but here are some workarounds I use since I am missing parts well. 

For the cap: use a disposable muffin tin. trim one of the cups down and in the base of the cup cut a spoke pattern. Place the cup on the top of the tower and push down of the "spoke cuts". The slice will hold the cup in place and should be out of the way screw. 

For the tiers: use disposable electric stove liners. the 8.25 and 6.25 diameter set are perfect size for the tiers. Look at the hole in the center of the liner apply equidistant ~1/4 inch cuts. This will allow you to slide the liner down the tower to your desired height. Note you need to use 2 liners per tier because of the cutaway on the outer edge of the liner.

All in for everything is <5$ and takes about 5 min. 

Hope this helps!
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