Trying to buy a replacement part for the interior metal part of the 10 cup rice cooker - no the 7 cup. The finish wore off and everything now sticks to the "rice cooker pot." We call your customer service number and waiting over 27 minutes online for customer service, and then we were disconnected. Please call at 951-769-5514 or email to the following: dandlwurtz@verizon.net We need a price including tax etc.