To whom it may concern, We were not given the instructions manual for our upright freezer (Model #: V1813RW3 17.8 cubic foot capacity). There was also some slight dint in one side. The dealer gave us an instore credit, but could not supply the manual. e-mail address: ayupiriedan@hotmail.com Could you please send us a defrosting procedure or replacement manual to this e-mail address? Thank you. Ayumi Pirie