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Glossary
account code
entry
feature that allows you to assign account
codes to calls in order to charge them to
specific customers, clients, or business
cases. This feature may be optional or
mandatory.
assigned feature
optional feature that can be assigned to
your telephone by the System
Administrator.
attendant
call
accountability
call waiting
callback
conferencing
confirmation
tone
coverage
DGC
person who
coming into
may or may
answers and directs calls
your company.
Your system
not have an attendant.
feature that allows you to make calls at
another telephone and charge them to your
extension.
feature that allows you to be notified of an
incoming call while you are on another call.
feature that allows you to request
notification of when a busy extension or
outside line is available, and the call is then
completed for you.
feature that allows you to have three parties
on a call at the same time.
three short tones indicating that an
action was accepted and you can proceed.
feature that allows individuals to have their
calls answered by someone else.
(Direct Group Calling) group of telephones
to which incoming calls are distributed
among the group members.
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