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14
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Is the main gas shutoff valve in the off position?
See the Installation Instructions.
■ Is the range properly connected to the gas supply?
Contact a trained repair specialist or see the Installation
Instructions.
Surface burners will not operate
■ Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■ Is the control knob set correctly?
Push in knob before turning to a setting.
■ Are the burner ports clogged?
See the “Surface Burners” section.
■ Is the battery installed correctly?
See the “Installing/Replacing the Battery” section.
■ Does the battery have enough power?
See the “Battery Status Indicator” section.
Surface burner flames are uneven, yellow and/or noisy
■ Are the burner ports clogged?
See the “Surface Burners” section.
■ Are the burner caps positioned properly?
See the “Surface Burners” section.
■ Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas
mixture, or see the Installation Instructions.
■ Is propane gas being used?
The range may have been converted improperly. Contact a
trained repair specialist.
Surface burner makes popping noises
■ Is the burner wet?
Let it dry.
Gas range noises during Bake and Broil operations
Noises that may be heard during the Bake and Broil operations:
Whooshing, Poof, Clicking, Snaps, Pop
These sounds are normal operational noises that can be heard
each time the Bake or Broil burners ignite during the cycle.
■ A pop can be heard when the gas valve is opening or cycling
on and will make a single pop when it snaps open from the
solenoid. It sounds similar to a suction cup being pulled off of
a piece of glass.
■ A whooshing or poof sound is heard when the Bake or Broil
burner ignites.
Cookware not level on cooktop
■ Is the range level?
Level the range. See the Installation Instructions.
■ Is the proper cookware being used?
Use cookware with a flat bottom. See the “Cookware”
section.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Oven will not operate
■ Is this the first time the oven has been used?
Turn any one of the surface burner knobs on to release air
from the gas lines.
■ Is the oven temperature control knob set correctly?
See the “Cooktop/Oven Temperature Controls” section.
■ Is the main gas shutoff in the off position?
Contact a designated service technician or see the
Installation Instructions.
■ Is the battery installed correctly?
See the “Installing/Replacing the Battery” section.
■ Does the battery have enough power?
See the “Battery Status Indicator” section.
Oven makes muffled ticking noise when in use
■ This is normal and occurs when the oven burner cycles on
and off to hold the set oven temperature.
Oven burner flames are uneven, yellow and/or noisy
■ Is propane gas being used?
The range may have been converted improperly. Contact a
trained repair specialist.
■ Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas
mixture or see the Installation Instructions.
Cooktop cooking results not what expected
■ Is the proper cookware being used?
See the “Cookware” section.
■ Is the control knob set to the proper heat level?
See the “Cooktop/Oven Temperature Controls” section.