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TROUBLESHOOTING
Because rice varieties may vary in their make-up, results may differ. Below are some troubleshooting tips to help you achieve the
desired consistency.
Rice is too dry/hard after cooking.
If your rice is dry or hard/chewy when the rice cooker switches to Keep-Warm mode, additional water and cooking time
will soften the rice. Depending on how dry your rice is, add ½ to 1 cup of water and stir through. Close the lid and press
the COOK SWITCH button. When rice cooker switches to Keep-Warm mode, open the lid and stir the rice to check the
consistency. Repeat as necessary until rice is soft and moist.
Rice is too moist/soggy after cooking.
If your rice is still too moist or soggy when the rice cooker switches to Keep-Warm mode, use the serving spatula to stir the
rice. This will redistribute the bottom (moistest) part of the rice as well as release excess moisture. Close the lid and allow
to remain on Keep-Warm mode for 10-30 minutes as needed, opening the lid and stirring periodically to release excess
moisture.
The bottom layer of rice is browned/
caramelized.
The bottom layer of cooked rice may become slightly browned and/or caramelized during cooking. To reduce browning, rice
should be rinsed before cooking to remove any excess starch. Stirring rice once it switches to Keep-Warm will also help to
reduce browning/caramelizing.