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The kettle and indicator light
do not work when the POWER
SWITCH is down.
• Make sure the kettle is seated properly on the power base and that the base is connected to a functioning
electrical outlet.
• If the kettle is heated with no water, the internal safety mechanism will automatically turn the kettle off. The
POWER SWITCH will not automatically return to the OFF position. The kettle will begin working again after
the kettle is removed from and returned to the base and the internal temperature drops to a safe level. The
kettle functions properly when water is added.
• If the problem persists, please contact our customer service department toll-free at (800) 276-6286 or
through email at CustomerService@AromaCo.com.
The water is boiling, but the
POWER SWITCH and indicator
light do not turn off.
• The auto shut-off function will not operate properly if the lid is not completely closed. Allow kettle to cool,
then check to see that the the lid is properly locked into place.
• If the problem persists, please contact our customer service department toll-free at (800) 276-6286 or
through email at CustomerService@AromaCo.com.
The POWER SWITCH won’t
depress and the kettle will not
turn on.
• Make sure that the kettle is seated properly on the power base and that the base is connected to a
functioning electrical outlet.
• Water or debris on the bottom of the kettle or on the power base may interfere with the functioning of the
kettle. Be sure that the base of the kettle and the power base are dry and free of debris.
• If the problem persists, please contact our customer service department toll-free at (800) 276-6286 or
through email at CustomerService@AromaCo.com.
There are mineral deposits on
the interior of the kettle.
• A certain amount of scale build-up is normal after long periods of use and is caused by minerals contained
in hard water. The best way to prevent mineral deposits is to always use distilled water in the kettle.
• To remove deposits, try lling the kettle halfway with water and adding a few slices of lemon, then boil. If
this does not work, please see the section on page 8 entitled “Removing Mineral Deposits.”
TROUBLESHOOTING