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Page 12
ASKO Advisory Center Phone Number:
972-238-0794 or 800-898-1879
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If you should experience a problem with your dishwasher,
you should review the list of frequently encountered
situations on page 13. It could save you the cost and
inconvenience of a service call.
Even though the product is under warranty, if the problem
is not caused by defective product workmanship or
materials, you will be charged for a service call. Refer to
page 16 to determine what is and is not covered under
your warranty. If you’re still not sure, contact the ASKO
Advisory Center before you call a service technician.
BEFORE BEFORE
BEFORE BEFORE
BEFORE
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Before calling for service or contacting ASKO regarding
a warranty issue, make a note of the model name, type
number and serial number. The model is on the front of
the dishwasher. The type plate with the type name and
serial number is located on the inside edge of the door.
(See illustration at right.)
Type plate
(see below)
Type: DW20.x
000000000000
Type Name
12-digit
Serial
Number
REMOREMO
REMOREMO
REMO
VING HARD VING HARD
VING HARD VING HARD
VING HARD
WAWA
WAWA
WA
TERTER
TERTER
TER
SPOSPO
SPOSPO
SPO
TS FRTS FR
TS FRTS FR
TS FR
OM DISHESOM DISHES
OM DISHESOM DISHES
OM DISHES
To remove hard water spots, try the following:
1. Run dishes through a normal wash program.
2. Remove all metal dishware, such as cutlery, pans,
etc., from the dishwasher.
3. Do not add detergent.
4. Pour two cups of vinegar into a bowl and set the
bowl face up on the bottom rack of the dishwasher.
5. Run the dishes through a Normal wash program.
If this doesn’t work, try the same process with 1/4 cup of
citric acid crystals (available at most drug stores) instead
of vinegar.
softener container, you should consider installing a
water filtering system.
♦ If you have a model with a softener container, make
sure the container has salt and is set correctly (See
page 6.)
♦ Coffee and tea stains usually have to be removed by
handwashing in a solution of 1/2 cup bleach and
one quart of water. (Do not use on sterling silver or
silver plate.) Be sure to rinse these items thoroughly
before putting them in the dishwasher so there is no
bleach residue on the dishware.
Etching
If you have a cloudy film on your dishes that can’t be
removed, it could be etching. To prevent etching, try the
following:
♦ Use a good quality dishwasher detergent.
♦ Use less detergent. You may be using too much for
the water hardness in your area. (See page 5.)
♦ If you have a model with a softener container, make
sure the container has salt and is set correctly (See
page 6.)
♦ Do not overload the machine. Water should circulate
freely to ensure adequate rinsing and draining.
♦ Fill the rinse aid dispenser (unless you have soft
water in your area; in which case you may not need
a rinse aid.) (See page 7.)
♦ Use a lower water temperature setting.
♦ Do not use the Heat Dry option.
♦ Do not pre-rinse the dishes; just scrape off large
food particles and bones.