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SERVICE CHECKLIST
Before calling for service, review this list. It may save you both time and expense. This list includes
common occurrences that are not the result of detective workmanship or materials in this appliance.
OCCURRENCE
SOLUTION
Freezer does not run
Check to ensure that freezer is not plugged into a circuit that has ground fault interrupt. If you are unsure about the outlet,
have it checked by a certified technician.
Temperature control is in the OFF position. See Setting the Temperature Control Section.
Freezer may not be plugged in, or plug may be loose. Be sure plug is tightly pushed into electrical outlet.
House fuse has blown, or circuit breaker has tripped. Check/reset circuit breaker, or replace fuse with 15 amp. Time delay
fuse
Power outage. Check house lights. Call local electric company.
Freezer runs too much or
too long
Room or outside weather is hot. It is normal for the freezer to work harder under these conditions.
Freezer had recently been disconnected for a period of time. Freezer requires 4 hours to cool down completely.
Large amounts of warm or hot product have been stored recently. Warm product will cause the freezer to run more until the
desired temperature is reached.
Door is kept open too long or too frequently. Warm air enters the freezer every time the door is opened. Open the door less
often.
Freezer door may be slightly open.
Temperature control is set too cold. Turn the control knob to a warmer setting. Allow several hours for the temperature to
stabilize.
Temperatures inside the
freezer are too cold
Temperature control is set too cold. Turn the control to a warmer setting. Allow several hours for the temperature to stabilize.
Temperatures inside the
freezer are too warm
Temperature control set too warm. Turn the control to a colder setting. Allow several hours for the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm air enters the freezer every time the door is opened. Open the
door less often
Door may be open slightly.
Freezer has recently been disconnected for a period of time. Freezer requires 4 hours to cool down completely.
Temperature of external
freezer surface is warm
The exterior freezer walls can be as much as 30° F warmer than room temperature. This is normal while the compressor
works to transfer heat from inside the freezer cabinet.
Sound and noise
The fan motor in the compressor compartment is damaged or has a loose connection
Louder sound level
whenever freezer is on
Modern freezers have increased storage capacity and more even temperatures. They require a high efficiency compressor.
When the surrounding noise level is low, you might hear the compressor running while it cools the interior.
Louder sound levels when
compressor comes on
Freezer operates at higher pressures during the start of the ON cycle. This is normal. Sound will level off or disappear as
freezer continues to run.
Popping or cracking
sound when compressor
comes on
Metal parts undergo expansion and contraction, as in hot water pipes. This is normal. Sound will level or disappear as freezer
continues to run.
Bubbling or gurgling
sound, like water boiling
Refrigerant (used to cool freezers) is circulating throughout the system. This is normal.
Vibrating or ratting noise
Freezer is not level. It rocks on the floor when it is moved slightly. Level the unit.
Floor is uneven or weak. Freezer rocks on the floor when it is moved slightly. Be sure floor can adequately support freezer.
Level the freezer by putting wood or metal shims under art of the freezer.
Moisture forms on inside
freezer walls
Weather is hot and humid, which increases internal rate of frost build-up. This is normal.
Door is slightly open.
Door is kept open too long, or is opened too frequently.
Door is slightly open, causing the cold air from inside the freezer to meet warm moist air from outside.
Odor in freezer
Interior needs to be cleaned. Clean interior with sponge, warm water, and baking soda.
Product with strong odors are in the freezer. Cover the product tightly.