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Twelve Year Limited Warranty
11 Twelve Year Limited Warranty
General
Aquastar water heaters are warranted by the
Manufacturer (BOSCH) through Controlled Energy
Corp. Controlled Energy Corp. (CEC) will furnish a
replacement heat exchanger and will furnish a
replacement of any other part which fails in normal use
and service within the applicable periods specified
below, in accordance with the terms of this warranty.
The CEC replacement will be warranted for the
unexpired portion of the original warranty. This warranty
will be valid only for water heaters in possession of the
original purchaser as recorded on the warranty card.
The Heat Exchanger
If the heat exchanger fails within twelve (12) years after
the original installation and operation, CEC will furnish
a replacement heat exchanger. However, if the water
heater is installed in other than a single family dwelling,
this heat exchanger warranty is limited to two (2) years
from date of original installation and operation.
Exceptions
This warranty will not apply:
• 1. to defects or malfunctions resulting from failure to
properly install, operate or maintain the unit in
accordance with the printed instructions provided;
• 2. to damage or abuse, accident, neglect or freezing
and other acts of nature;
• 3. to damage resulting from operation with either the
flame sensor rod or overheat sensor removed;
• 4. to failure of the heat exchanger resulting from the
operation of the water heater in a corrosive
atmosphere or at water temperatures exceeding the
maximum rating, or if the water heater is not supplied
with potable water;
• 5. to defects or damage cause by any attachment
or modification, including any energy-saving device.
All Other Parts
If any other part fails within two (2) years after original
installation and operation, CEC will furnish a
replacement part free of charge.
Shipping costs
In addition to supplying the replacement part(s), CEC
will provide ground service delivery for these parts.
Expedited or upgraded shipping will be charged to the
customer.
Service Labor Costs
This warranty does not cover any labor costs
associated with service, removal or re-installation of
part(s). All such costs must be borne by the Purchaser.
Additionally, this warranty does not cover any labor
costs associated with service, removal or re-installation
of the original water heater or a replaced water heater.
How to Make a Claim
Any claim for warranty parts should be made by the
original installer or service person to the local dealer,
distributor or to CEC. If CEC, please contact the
Technical Support Department:
Controlled Energy Corp.
340 Mad River Park
Waitsfield, VT 05673
Phone: 800-642-3111
www.controlledenergy.com/tech
In most cases, the dealer or distributor will be able to
promptly honor your claim and subsequently notify
CEC. However, all replacements are made subject to
validation by CEC of in-warranty coverage. The
damaged or defective item must be made available in
exchange for the replacement.
Miscellaneous
No one is authorized to make any other warranties on
behalf of CEC. It is expressly understood that the
replacement warranty of CEC shall be in lieu of any and
all other warranties, express or implied, including
warranties of merchantability or fitness for a particular
use or purpose, and further that CEC shall not be liable
for any loss or damage directly or indirectly arising from
the use of the hot water heater, or for any consequential
damages arising from such use (including damages
from water leakage). CEC’s sole liability with respect to
any defect shall be for the replacement of the defective
part(s). Some states do not allow such limitations and
exclusions, so the above may not apply to you.
This warranty gives specific legal rights. You may also
have other rights which vary from state to state.
i
NOTE: the water heater must be free of
damaging scale deposits and not subject
to gas pressures greater than those
shown on the rating plate, which must not
be altered, defaced or removed.