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NEM Cooktop Use and Care Manual
Troubleshooting
HOW TO OBTAIN SERVICE
Call: For authorized service or parts information, call 800/944-2904. We want you to remain a satisfied customer.
If a problem does come up that cannot be resolved to your satisfaction please let us know.
Write: BSH Home Appliances Corp. Customer Support, 5551 McFadden Avenue, Huntington Beach, CA 92649
800/944-2904. Whether you write or call, please provide us with the model number, serial number and date of
original purchase or installation.
PAGE 10
Cooktop Care and Maintenance
QUESTION SUGGESTED SOLUTIONS
Before calling for service, check these suggestions to avoid unnecessary service charges.
Element cycles on the highest setting
Element cycles more than usual
A slight odor is noticeable when an
element is turned on
Cooktop controls will not turn on
Replacement razor blades for the
scraper
Cooking results are not what was
expected
Green tint on white glass
• This is normal. The temperature limiter operates
automatically to protect the glass ceramic surface
from extreme high temperature damage.
• Pan base is warped and not making full contact with
the heating surface.
• Base diameter of pan is too small for the size of the
element.
• Pan ingredients have boiled dry.
• Material of pan is a poor heat conductor; heat
transfers too slowly
• This is normal with new cooktops and will disappear
after several uses.
• Check the power source to see if a fuse has blown
or if the circuit breaker tripped.
• Check power supply.
• The scraper is packaged with single-edge, stainless
steel blades. Use a standard single-edge blade for
replacement.
• The cooktop is not level.
• Cooking pan does not fit the surface being used.
• Cookware is not the type or size recommended.
• Normal and will disappear as the surface cools
down.