Filter
Top Products
16 17
TROUBLESHOOTING
POSSIBLE PROBLEM EASY SOLUTION
The temperature is
not holding to within
1˚F/0.5˚C
1. Check to be sure that there is sufficient water in the unit,
i.e., the water level at least reaches the FILL line on the
interior wall of the water bath.
2. Check to be sure that cooking pouches are not lying on the
bottom, occluding all or most of the holes in the perforated
bottom grill or impeding circulation around the perimeter
of the bath.
The display screen
turned off and won't
turn back on
1. Check to see if there is any water in the unit. If the unit was
accidentally turned on with no water in it, then unplug the
unit from the wall and let cool. Once cool,
use as normal.
2. Ensure power cord connections are fully engaged.
Proper Disposal and
Environmental Protection
Your appliance contains materials
that can be recovered or recycled.
Please do not dispose of this product in
unsorted general trash. At the end of
the life of your product, please dispose
of it in a specially adapted waste-
recycling center or at a local civic
waste collection point in accordance
with your community’s standards.
TROUBLESHOOTING
POSSIBLE PROBLEM EASY SOLUTION
Machine won’t start 1. Be sure the unit is plugged in and the outlet is working.
2. You should feel/hear a slight click when you depress the
On/Off button. If you do not, reposition your finger and
press/hold again.
3. Make certain to press and hold the On/Off button for 3
seconds. If the unit fails to start after that time, reposition
your finger and press/hold again.
Machine beeps during
the cooking process
1. The machine should beep:
• To signal that it has preheated to its set target
cooking temperature.
• To signal that it has regained its set target after cool food
pouches, ice, or additional water have been put into the
water bath.
• To signal the completion of a pre-set cooking time.
2. The machine should not beep during the cooking process
if it is at the desired/set cooking temperature. If it does:
• Check to be sure cooking pouches have not settled to
the bottom, occluding the holes of the perforated bottom
grill or impeding circulation around the perimeter of the
water bath. If this has occurred, use the pouch rack and
reposition the pouches to open the circulation.
• Check to be sure that there is sufficient water in the
machine, i.e., that the water level reaches the FILL line on
the interior wall of the water bath.
Water is found on
the counter under
the machine
Water can accumulate inside the lid (especially when using
the machine at temperatures above 175
˚
F/80°C or for
extended periods) and may, on occasion, overflow the lip of
the unit and run onto the counter.
1. Check the sides of the machine housing for evidence of
wetness, indicating that water has trickled down the sides
and pooled there. If so, remove the lid periodically during
higher temperature or prolonged cooking, and allow the
accumulated water to flow back into the bath.
2. If you see no evidence that water has dripped down the
outside of the machine, turn off the machine, unplug the
unit, move it and wipe up the spill. Make sure everything
is dry and turn the machine back on, resetting the desired
temperature. If the water re-appears beneath the machine,
there could be a gasket leak. Turn off the machine, unplug
it, and contact customer service.