Filter
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Trouble shooting chart
13
Care and cleaning
continued
Decalcifying
After regular use, hard water can cause limestone
build up in and on many of the inner functioning
components, reducing the brewing flow, power of
the machine, and affecting the quality of coffee.
We advise decalcifying the machine on a regular
basis (every 2-3 months) using a liquid decalcifying
agent. Follow the instructions provided, or use
the following as a guide:
Diluted solution (for softer water)
• 1 part decalcifying agent
• 2 parts cold tap water
Concentrated solution (for harder water)
• 1 part decalcifying agent
• 1 part cold tap water
Decalcifying the machine
• Make sure the selector control is in the standby
position and that the plug is disconnected
from the power outlet.
• Remove the filter holder and pour in the
decalcifying solution into the water tank.
• Plug the machine into the power outlet and
turn on.
• Set power switch to the ‘On’ position and the
selector control to the standby position.
• Place a large container under both the water
outlet and the steam wand.
• As soon as the brewing temperature is reached the
orange ‘temperature’ light will switch off. Set the
selector control to the Espresso position and let
half the decalcifying solution run through the
brewing head.
• Turn the selector control to the Steam position
and let the remaining solution run through the
steam wand. When the solution has run through,
set the selector control back to the ‘OFF’ position.
• After decalcifying, rinse the water tank thoroughly
and re-fill with fresh cold water. To rinse the
machine, run half the water through the brewing
head and half through the steam wand.
The machine is ready for use.
The stainless steel filters should not come
in contact with any decalcifying agents.
Do not use powdered decalcifying agents.
Note
12
Problem Possible causes
Coffee does not run through • Machine is not turned on or plugged in
• Water tank is empty
• Selector control not in Espresso position
• Coffee grind is too fine
• Too much coffee in the filter
• The filter is blocked (see Care and cleaning)
Coffee runs out too quickly • Coffee grind is too coarse
• Not enough coffee in the filter
Coffee runs too slowly • The water tank is empty or low
• Coffee grind is too fine
• Machine is blocked by scale build up (see Care and cleaning)
Coffee runs out around the • Filter holder is not inserted in the brew head properly
edge of the filter holder • There are coffee grounds around the filter rim
• Too much coffee in the filter
• Coffee has been tamped too tightly
The machine is too loud • Water tank is empty
• Water tank is not securely in place
Coffee is too weak or watery • Coffee grind is not fine enough
(use coffee ground for espresso machines)
Coffee is too cold • Machine not preheated
• Cups not preheated
• Milk not heated enough (if making a cappuccino or latte)
No crema • Coffee is not tamped (pressed) firmly enough
• Coffee grind is too coarse
• Coffee is not fresh
No steam is generated • Machine is not turned on
• Water tank is empty
• Selector control not in Steam position
• Steam wand is blocked (see care and cleaning)
Milk is not foamy • Not enough steam
a
f
t
er fr
othing
•
Mil
k is no
t fr
esh and cold
THE WATER TANK SHOULD NEVER BE REMOVED OR COMPLETELY EMPTIED
DURING DE
C
ALCIFYING.