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TIPS ON MAKING THE
PERFECT ESPRESSO
Don’t just rely on your coffee maker to do all
the work. Making a good cup of coffee is an art.
WATER FLOW
If you’re making an espresso, make sure the
water flows through the coffee filter at the
correct rate. If it’s too slow, the coffee will be
over-extracted - too dark and bitter, with a
mottled and uneven crema on top. If it flows
too quickly, the coffee will be under-
extracted - the proper flavor won’t have had
time to develop. You can adjust the water
flow by tamping (pressing down) the coffee
firmly or by changing the grind of the coffee.
THE COFFEE
Pre-ground coffee will only retain its flavor
for 1 week, provided it is stored in an air
tight container, in a cool, dark area. Whole
coffee beans are recommended and should
be ground just before use. Coffee beans
stored in an airtight container will keep up
to 1 month before they begin to lose their
flavor. Do not store in a refrigerator freezer.
THE GRIND
1. If using pre-ground coffee, ensure you
purchase an espresso grind for
espresso/cappuccino machines.
2. If grinding your own beans the coffee
must be ground fine, but not too fine. It
can affect the taste and the rate the water
flows through it.
3. If the grind is too fine, the water will
not flow through the coffee even under
pressure (this grind looks like powder
and feels like flour when rubbed
between fingers).
4. If the grind is too coarse, the water flows
through the coffee too fast, preventing a
full flavored extraction.
COFFEE MAKING TIPS TROUBLESHOOTING CHART
PROBLEM POSSIBLE CAUSES
Coffee does not run through • Machine is not turned on or plugged in
• Water tank is empty
• Selector Control not in ‘ESPRESSO’ position
• Coffee grind is too fine
• Too much coffee in the filter
• The filter is blocked (see Care and Cleaning)
Coffee runs out too quickly • Coffee grind is too coarse
• Not enough coffee in the filter
Coffee runs too slowly • The water tank is empty or low
• Coffee grind is too fine
• Machine is blocked by scale build up
(see Care and Cleaning)
Coffee runs out around the • Filter holder is not inserted in
edge of the filter holder the brew head properly
• There are coffee grounds
around the filter rim
• Too much coffee in the filter
• Coffee has been tamped too tightly
The machine is too loud • Water tank is empty
• Water tank is not securely in place
Coffee is too weak or watery • Coffee grind is not fine enough
(use coffee ground for espresso machines)
Coffee is too cold • Machine not preheated
• Cups not preheated
• Milk not heated enough
(if making a cappuccino or latte)
No crema • Coffee is not tamped (pressed)
firmly enough
• Coffee grind is too coarse
• Coffee is not fresh
No steam is generated • Machine is not turned on
• Water tank is empty
• Selector Control not in ‘STEAM’ position
• Steam wand is blocked
(see Care and Cleaning)
Milk is not foamy after frothing • Not enough steam
• Milk is not fresh and cold