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Something Wrong with your Cooker?
Before contacting your nearest Service Centre/Installer, check the problem guide below; there may be nothing wrong
with your cooker.
Problem
Slight odour or small amount of
smoke when using the cooker
for the first time.
This is normal and should cease after a short period.
Nothing Works Is the main cooker wall switch turned on?
There may be no electricity supply.
Oven temperature seems too
high or too low.
Check that the temperature has been set in accordance with the temperature
charts. It may be necessary to increase or decrease the recommended
temperature by up to 10°C to suit your taste.
Oven does not cook evenly. Check that the temperature and shelf position are as recommended in the
temperature charts.
Check that the containers being used in the oven allow sufficient air flow
around them.
Check that the cooker is level.
Hotplates are slow to boil or
will not simmer
Check that your pans conform to the recommendations in these instructions.
Marks appearing on hotplates.
Can not clean hob / hotplates.
The hob surround can be cleaned with warm soapy water and a cream
cleaner, such as Cif. The sealed hotplates should be cleaned regularly,
(please refer to the Care and Cleaning section for further information. Please
note that replacement hob cleaning kits are available from our parts
department, see Key Contacts, back page.
Grill not working. The grill door MUST be open.
Grill keeps turning on and off. When the grill control is operated at a setting less than maximum, this is
normal regulator operation, not a fault.
Condensation on the wall at
the rear of the cooker.
Steam and/or condensation may appear from the vent at the rear of the
appliance when using an oven particularly for foods with a high water content
e.g. frozen chips, roast chicken etc. This is normal and any excess should be
wiped off.
Steam / Condensation in the
oven after use.
Steam is a by-product of cooking any food with a high water content. To help
minimise always:
a) Try to avoid leaving food in the oven to cool after being cooked.
b) Use a covered container, wherever possible