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24. TROUBLESHOOTING
A. NO COFFEE COMES OUT OF THE COFFEE SPOUT
Reason: Beans in bean container are not feeding properly into
the grinder because they are stuck together.
Solution: Stir beans before grinding and while grinding turn the
grinding selector to the coarsest setting. See chapter 7.
Reason : You used ground coffee in the ground coffee funnel.
The ground coffee was too fine.
Solution: Use ground coffee which is ground somewhat coarser.
Reason : No water is transported through the system.
Solution: Remove water container and make sure that the con-
necting valve is free of any particles (like a coffee bean etc).
Reason: The ground coffee funnel or the internal brewing chamber
is clogged.
Solution: Place a large cup underneath the coffee spout. Push
the Rinse button (Fig. 3f) until the display shows RINSE. Push the
Dial (Fig. 3e) RINSING. READY. Repeat the process if necessary
until the blocked coffee is pushed into the used coffee container.
B. THE DISPLAY READS "FILL WATER" BUT THERE IS
ENOUGH WATER IN THE WATER TANK.
Reason: The low water floatation device (Fig. 7.4) is missing.
Solution: Within the water tank is a small compartment (like a
mouse trap). Inside is a small black floatation device. On top is a
small clear see-through plastic cover. This small plastic cover is
missing and the floatation device is outside of the small com-
partment. Check if you can locate both pieces and put it back
together. If you cannot find them, call 1-800-220-5701. We will
send the pieces to you FREE OF CHARGE.
C. INSUFFICIENT FROTHED MILK PRODUCTION
Reason: Milk is initially not cold enough or your milk is not
suited for thick frothing.
Solution: Make sure milk is cold. Use a different type of milk.
Skim milk will produce the thickest and longest lasting froth. Full
fat milk will produce less thick froth. See chapter 14.
Reason: The components of the frother are not assembled
properly, or the components are clogged with hardened milk, or
one or more of the components is missing, or the steam nozzle
is clogged.
Solution: (See chapter 15)
a. Remove frother. Check that steam comes out of the steam
nozzle. If not, use a needle and clear blockage from inside
steam nozzle.
b. Clean all other frother parts and assemble properly.
c. If any parts are missing call Customer Service:
1-800-220-5701 or use the enclosed mail order form to order
the missing part.
D. GRINDER MAKES AN EXTREMELY LOUD NOISE;
NO BEANS ARE GROUND
Reason: A stone is blocking the burr grinder.
Solution: Call customer service: 1-800-220-5701.
E. THE DRAWER (Fig. 19) DOESN’T PULL OUT OR DISPLAY
SHOWS MALFUNCTION 8
Solution: Turn off and
unplug machine. Wait a minute. Turn
machine on and wait until it stops making any noise. Now try to
pull out the drawer. If this does not work, try the above procedure
again. If this does not work, call customer service:
23.